Its a great time to join the City of Boulder!

Application Deadline:

March 23 2026

Compensation Details:

Full Pay Range

17.55 - 24.57

Generally the hiring range is from the minimum up to 80% of the is a part-time hourly position.

Scheduled Weekly Hours:

20

Benefit Eligibility Group:

Seasonal Limited Hours

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

BOULDER RESERVOIR
Under general supervision the Recreation Member Services Rep II provides exceptional customer service to patrons performs cash handling duties and registration system functions. The Recreation Member Service Rep II assists in the management of day-to-day operations of the Boulder Reservoir facility. The position supports the coordination of Reservoir programs and services and provides leadership training and direction for seasonal employees. Performs related duties as required with a focus on inclusion diversity and excellent customer service.

The Parks and Recreation department is seeking individuals to work in Ongoing/Varied and Seasonal roles. We will be hiring multiple employees based on our programs and hours of operation. Please keep in mind that the citys benefit package offer will differ based upon work hours and the duration of the assignment you accept.

Ongoing/Varied: Work less than 20 hours/week with no planned end date to work. No medical dental or vision insurance is available but employees receive benefits including sick time-off wellness program EcoPass for transit recreation pass and retirement plans.

Seasonal Max: March September. Work six (6) to 11 months averaging more than 30 hours/week. Medical insurance is offered but not dental or vision insurance. Other benefits received include sick time-off wellness program EcoPass for transit recreation pass and retirement plans.

Seasonal Traditional: May September. Work less than six (6) months averaging more than 30 hours/week. No medical dental or vision insurance is available but employees receive benefits including sick time-off wellness program EcoPass for transit recreation pass and retirement plans.

Seasonal Limited Hours: March September. Work less than 11 months averaging less than 30 hours/week. No medical dental or vision insurance is offered but employees receive benefits including sick time-off wellness program EcoPass for transit recreation pass and retirement plans.

Job Description:

BOULDER RESERVOIR

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent customer service to the patrons of the Boulder Reservoir.

• Interacts with customers by greeting patrons answering phones providing information about services and programs checking in patrons and checking out equipment.

• Communicates effectively with facility patrons in person and over the phone to market and promote Boulder Reservoir amenities and services which may include giving tours and preparing flyers and informational materials.

• Operates the recreation management software including Point of Sale Membership/Pass Validation Facility Reservation and Program Registration.

• Processes daily admissions fees by cash check or credit card through our point of sale system.

• Tracks patrons keep tallies of party picnic and special event participants accurately.

• Scans membership cards and assist patrons with the purchase of passes permits and equipment rentals.

• Sells memberships and updates customer details.

• Tracks attendance and records details for participants camps and programs at the Reservoir.

• Assists patrons with rentals of the facility including parties meetings and special events.

• Performs cash handling in accordance with the City and Department policies and internal controls and can accurately balance cash drawer and provide accurate change.

• Processes refunds when necessary and approved by a supervisor.

• Maintains a high level of integrity while dealing with cash and handling escalated customer service issues.

• Resolves customer concerns incidents and program issues as they occur.

• Reports facility issues and maintenance requests in a timely manner.

• Provides training and assistance to seasonal employees.

• Reacts well in stressful and emergency situations and understands role in the facility Emergency Action Plan (EAP).

• Performs related duties as required to meet the needs of the city including cleaning or organizing of space; opening or closing of facility.

• Takes proper safety precautions to prevent accidents.

• Ensures safety of self others materials and equipment.

• Uses all required safety equipment and follows all safety regulations policies and procedures.

• Reports all accidents and damage to city property completes accident and incident reports as necessary.

• Knows and complies with all city and department policies participation in professional trainings and development; and adhering to attendance and workplace attire policies.

MINIMUM QUALIFICATIONS

• Ability to understand and trouble shoot accounting transactions in the registration system.

• Ability to diplomatically address issues with rule breaking while implementing excellent customer service skills.

• Ability to demonstrate excellent interpersonal skills including the ability to establish and maintain effective working relationships with diverse people in an organizational context.

• Ability interest and desire to provide excellent customer service in person and on the telephone.

• Knowledge of cash handling.

• Have and maintain acceptable background information including criminal conviction history.

PREFERRED QUALIFICATIONS

• Ability to communicate in the Spanish Language highly preferred.

• Ability to take initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it. Completes work in a timely and consistent manner.

• Ability to demonstrate personal accountability handling daily situations with integrity including processing cash transactions and counting change.

• Ability to demonstrate helpfulness: Possessing a desire to assist customers internal and external.

• Knowledge or background in relevant software such as Smartrec by Amilia and Microsoft Outlook Suite.

• Experience working for a public or private recreation facility.

• Prior cash handling experience.

• Experience with two way radio use to communicate effectively with staff and emergency services as needed.

REQUIRED EDUCATION AND EXPERIENCE

• High School diploma or equivalent.

• One (1) year of customer service receptionist or cash handling experience.

• Current First Aid/AED and CPR certifications within 30 days of hire.

• CPW boat inspector certification within the first 30 days.

SUPERVISION

Supervision Received: Program Supervisor

Supervision Exercised: none

WORKING CONDITIONS AND REQUIREMENTS

• Physical and Mental Effort: Moderately active work requiring the ability to lift a maximum of 10 pounds; occasional lifting bending squatting and carrying; requires walking standing stretching/leaning out window. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment handle payments and operate other office equipment. Sufficient personal mobility and physical reflexes which permits the employee to work in a public facing facility entry point. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding timelines public contact and changing priorities and conditions.

• Work Environment: Works primarily in an indoor environment. Works in a setting subject to continuous interruptions and background noises.

• Machines and Equipment Used: Uses cash register two way radio camera. Also uses standard office equipment including personal computers printers calculators and copy machines daily.

Additional Job Description:

Last updated: March 2026

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected statute. For individuals with disabilities who would like to request an accommodation please send a request to