Customer Service Representative
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Job Location:
Forest Hill, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Who are we
Jacks Small Engines is the e-commerce leader in small engine parts with more than 3 million parts 400 vendors and a best-in-class online parts shopping experience. Jacks has a robust online Parts Look-Up platform that allows customers to quickly and easily find what they need and operates a company-owned warehouse space to fulfill orders through its websites including .
Why choose Jacks Small Engines
Paid time off
Parental leave
Holiday pay
Referral bonus
Employee Discounts
401K with employer match
Excellent work/lifebalance
- Employee Assistance Program
Opportunityfor internal growth and employee advancement
- Medical dental vision 401K benefits eligibility after 30 days of employment.
Check out us out here:About Us - Jacks Small Engines
Job Summary
We have an immediate opening for a Customer Service Representative in our call center in Forest Hill MD. This individual is responsible for answering 80 calls per day ensuring the highest level of customer service is provided with each interaction. The ideal candidate will have a customer service and/or sales background with extensive knowledge of small engine parts etc.
Responsibilities and Duties
Answering inbound phone calls from end users of outdoor power equipment.
Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
Entering orders into our proprietary web-based tool.
Monitoring call queues to ensure goals are met for call abandonment average answer speed and service level.
Ensuring prompt handling of customer emails and correspondence.
Assisting with technical support / parts lookup.
Performing other duties as assigned.
Qualifications and Skills
Position requires a High School degree or equivalent.
2 years of customer service and/or sales experience in a call center environment.
Knowledge of small engine and/or automotive parts.
Analytical skills to include problem identification and resolution.
Working knowledge of a Windows based computer environment.
Bi-Lingual a plus.
Work Setting: In-person
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Who are we? Jacks Small Engines is the e-commerce leader in small engine parts with more than 3 million parts, 400 vendors, and a best-in-class online parts sho...
