Lead Poker Supervisor

Provide direct and general supervision to games staff to ensure effective and efficient gaming operations. Create and ensure dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.

• Create weekly dealer and floor schedule evaluate train develop monitor and lead team members in such a manner to maintain a positive employee relations culture

• Recommend wage increases promotions demotions discipline and other employment actions for team members

• Motivate and supervise staff to ensure team members receive adequate guidance and resources to accomplish established departmental and guest service objectives

• Assist with procedures training schedules and evaluate team members in keeping with company and departmental directive policies and procedures

• Report shift activity daily in the poker logbook and coordinate with other shifts

• Observe players behavior for signs of cheating such as marking switching or counting cards and notify security staff of suspected cheating

• Evaluate guest play and extend complimentary services to support extended play

• Resolve customer and team member complaints

• Explain and interpret house rules for patrons such as poker rules and betting limits

• Ensure procedures for opening and closing the poker room are followed according to established procedures and procedures that adhere to internal audit rules

• Assist with determining how many poker tables to open each day and schedule staff accordingly

• Update the computer programs as needed

• Inventory and order supplies

• Exemplify our core values family style service our mission and vision

• Exemplify our DEI (diversity equity inclusion) culture

• Perform other job-related duties as assigned

• At least 5 years of experience in a poker room

• Cover all duties of department leadership if they are absent

• Must be able to obtain and maintain valid gaming license
• Demonstrated knowledge of various table games/poker and previous table games supervisor experience
• Displays excellent verbal and written communication skills
• Ability to be physically mobile and stand/walk for 8 to 12-hour shifts
• Excellent guest service and communication skills
• Must be able to work in areas containing dust secondhand smoke varying noise and temperature levels lighting vibrations crowds and air quality
• These skills and abilities are typically acquired through at least 2 years of experience directly related to the accountabilities specified
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Work may be performed in an area which may be unusually noisy and crowded

• Mobility to include bending reaching prolonged standing and walking accessing and lifting items from floor level to six feet high

• Normal sense of smell touch sound and vision range

• Eye/hand coordination and manual dexterity

• Work area is subject to variable temperatures

• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.