Project Manager 2

Warren, OH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Manufacturing

Job Summary

In this pivotal role you will bridge the gap between domestic strategy and offshore execution. Rather
than managing the day-to-day tactical tasks of the offshore staff you will drive performance through a
dedicated Offshore Team Lead ensuring that our international partnership remains productive
compliant and aligned with company goals.

Key Responsibilities
Strategic Liaison: Act as the central point of contact between US leadership and the offshore liaison
who connects with the Philippines-based call center to ensure seamless communication and alignment.

Performance Management: Monitor analyze and report on the offshore teams Key Performance
Indicators (KPIs). You will be responsible for identifying trends gaps and successes.

Relationship Management: Manage the relationship with the offshore Team Lead providing them with
the necessary resources feedback and strategic direction to lead their team effectively.

Process Optimization: Standardize workflows and communication protocols to improve efficiency and
reduce friction between the two regions.

Quality Assurance: Ensure that the offshore team maintains the highest standards of service and
adheres to US-based brand guidelines and compliance requirements.

Reporting: Deliver regular performance updates to executive stakeholders translating offshore data
into actionable business insights.
.

Required Qualifications
Experience: 35 years of Project Management experience ideally within a call center BPO or
international operations environment.
Automotive experience is highly desired.

Cross-Cultural Competency: Proven ability to collaborate with international teams; specific experience
working with teams in the Philippines is a significant plus.

Analytical Skills: Strong ability to interpret data and KPIs to drive performance improvements.

Communication: Exceptional verbal and written communication skills with the ability to navigate time
zone differences and cultural nuances.

Leadership: Demonstrated experience managing through influence rather than direct reporting lines
(working through localized Leads).

Success Metrics
Meeting or exceeding established Offshore KPIs (e.g. CSAT AHT Resolution Rates).
Reduction in communication bottlenecks between US and Philippines teams.
Consistency in service delivery across all shifts

Required Experience:

We are seeking a strategic and results-oriented Project Manager to serve as the primary liaisonbetween our US-based headquarters and our Consultation Center (Call Center) operations in thePhilippines.In this pivotal role you will bridge the gap between domestic strategy and offshore execution. Rathe...