Elite / Lead Field Service Technician

Lead Critical Operations. Elevate Technical Excellence.

At Xylem we dont just move water we tackle the worlds most urgent water challenges.
As a Fortune 500 global water technology company operating in more than 150 countries our work keeps essential systems running for communities industries and infrastructure across the world.

Behind that global impact are highly skilled field leaders who bring expertise precision and confidence to the most complex technical environments.
Thats where you come in.

Why This Role Matters

As an Elite / Lead Field Service Technician you are the expert customers trust when operations become complex or missioncritical. Youll work with advanced electrical instrumentation and control systems; guide junior technicians; and serve as a technical leader across multiple locations and customer sites.

You will represent Xylem with professionalism initiative and deep technical competency ensuring equipment reliability system performance and customer confidence at every step.

What Youll Be Doing

Youll drive highlevel field service operations including:

• Initiate and execute field service activities at customer sites safely and efficiently.
• Work with advanced and multisystem setups including electrical instrumentation and control systems.
• Proactively troubleshoot complex issues to ensure continuous system reliability.
• Perform preventative maintenance manage parts inventory and identify/correct safety issues across companyowned and customerowned equipment
• Directly interface with customers sometimes across multiple sites and system types.
• Work independently with minimal supervision while providing coaching guidance and leadership to others in the field.

This role has a strong leadership component youre not just solving problems youre improving systems and elevating the people around you.

Location & Travel

• Location: Rockford Illinois
• Travel: 20%60% daily depending on division and workload (may include overnight travel)
• Work environment: Fieldbased customerfacing highimpact technical operations

What We Offer:

• The estimated salary range for this position is $30 to $35/ pay is dependent on multiple factors such as skills and experience.
• 20 days PTO from the start
• and paid holidays
• Generous retirement savings plan
• Customizable health dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave

Who Thrives in This Role

This position is ideal for someone who:

• Excels at diagnosing and solving complex technical challenges
• Enjoys mentoring guiding and motivating other technicians
• Works confidently with advanced electrical/controls/automation systems
• Values independence responsibility and strong customer partnerships
• Maintains a high standard of safety professionalism and quality
• Thrives in dynamic environments where every day looks different

What You Bring

• Experience with electrical instrumentation or controls systems
• Strong troubleshooting and problemsolving skills
• Ability to work independently and provide leadership to others
• Valid drivers license ability to meet driving requirements (MVR certifications compliance forms)
• Capacity to travel regularly including overnight trips
• Commitment to continuous learning and staying ahead of technical trends
  

Why Join Xylem

At Xylem youll be part of a missiondriven organization that:

• Has a global impact on water sustainability and community resilience
• Champions safety innovation and continuous professional growth
• Values leadership accountability and empowerment at every level
• Offers strong benefits development opportunities and career mobility
• Encourages involvement through the Xylem Watermark community program

If youre ready to lead mentor and make a meaningful impact through advanced field service work wed be excited to welcome you to the team.

At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation