IFE, Field Service Engineer
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Thales is a global technology leader trusted by governments institutions and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space cybersecurity and digital identity were driven by a mission to build a future we can all trust.
The Group introduced its aerospace business to China in 1964 and is recognized as a trusted partner for long-term cooperation with the Chinese aviation cybersecurity and digital identity Thales has also successfully applied its advanced technologies to mobile communications fintech automotive connectivity and software monetization etc. Thales employs more than 800 people with offices located in 7 cities across China. With R&D centers and innovation hubs established in Beijing Dalian and Hong Kong Thales is committed to developing innovative solutions for its customers.Responsibilities:
Core Responsibility
Provide on site technical support to Thales IFE product on China fleet and represent THALES to meet customer expectations (product evolution training technical documentation)
Report on a regular basis to Airlines & Thales about fleet status / system performance / hot items and product reliability
Communicate with IFE product support and programs team in Irvine to get all the means needed and provide the best support to the airline
Conduct training or refresher course to airline cabin & maintenance crews for long term support
Focus on Customer
To provide Customers of his area with the best level of technical support with detection of issues transmission of issues to Product Support by helping to identify root causes and corrective actions
From Airline Customer perspective to provide technical assistance better than expected in particular in annual ratings through A/C manufacturers
To log Customers queries and monitor the Log weekly/monthly
Good quality of response short term and long term solution accuracy of information
Queries to be acknowledged immediately. Respond within committed dates.
Sharing knowledge
To complete and dispatch a Customer Minutes of Meeting (MoM) or Report within 2 working days after each formal customer meeting
To proactively collect and organize all essential data (fleet status system configuration reliability data etc) and make these info available within Thales organization
To maintain accurate and up-to-date database on:
Airline Personnel list / Fleet status / A/C Thales P/N configuration / Spares Holding
Requirements:
Degree/Diploma in Aviation/Aerospace Electrical Electronics Computer Engineering
Minimum 3 years experience in the aviation or related industry
Have proven troubleshooting and fault finding experience in aviation field or a related discipline
Have basic IT knowledge including Linux Windows Telnet
Flexible to work unsociable hours and travel at short notice when the business requires
Ability to work and communicate within a matrix organization
Flexible and ability to adapt quickly to changing environment
Fluent in written and spoken English
#LI-JL1
At Thales were committed to fostering a workplace where respect trust collaboration and passion drive everything we do. Here youll feel empowered to bring your best self thrive in a supportive culture and love the work you do. Join us and be part of a team reimagining technology to create solutions that truly make a difference for a safer greener and more inclusive world.
Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
