Manager, End User Services

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

What Youll Do

• Lead and develop Helpdesk and Desktop Support teams fostering accountability and service excellence
• Oversee 24x7 end-user support operations across U.S. locations including participation in on-call rotation
• Ensure service levels are met and maintain high customer satisfaction
• Manage IT service desk operations including ticketing systems escalations reporting and root cause analysis
• Partner with Technology and Business teams to support onboarding/offboarding device lifecycle management and user access
• Maintain procedures standards and controls aligned with technology policies and compliance requirements
• Ensure reliability of user access management and workstation security controls
• Identify and implement process improvements to reduce incidents and improve service delivery
• Develop and monitor KPIs to track performance user satisfaction and operational effectiveness
• Support enterprise technology initiatives such as hardware and software upgrades office moves and system rollouts
• Maintain vendor relationships supporting hardware software and warranty services
• Stay current on industry trends and technologies impacting end-user experience

About You

• 5 years of experience in IT service desk or desktop support environments
• Demonstrated experience leading service desk and desktop support operations
• Experience managing third-party or offshore support services
• Strong hands-on knowledge of Microsoft 365 Windows and macOS environments and collaboration tools such as Teams and Zoom
• Experience with modern endpoint management tools (e.g. Intune JAMF SCCM)
• Familiarity with Citrix VDI and Windows Active Directory environments
• Solid understanding of networking fundamentals (DNS DHCP HTTP SSL TCP/IP)
• Experience with identity and access management device imaging software deployment and remote support tools
• Strong communication organizational and interpersonal skills
• Ability to work flexible schedules including nights and weekends and participate in a 24/7 on-call rotation
• Ability to collaborate effectively in hybrid work environments
• Ability to travel 1015% annually
• Bachelors degree in a related field; or equivalent work experience

Nice to Have

• 2 years of people management or supervisory experience
• Experience supporting hybrid or distributed workforces at scale
• Industry certifications such as CompTIA PMP or similar

Work Location
San Francisco or Lehi

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.

Time Zone Requirements
Local hours (PT MT)

While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to LendingClub offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-GB1

LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at