Operations Manager, Worldwide Operations
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Operations Managers are responsible for all budgetary people development and operations objectives for one functional area (Inbound ICQA Outbound) as Operations Manager. Additional responsibilities include managing and leading a team of Area Managers coaching and mentoring the team to ensure performance objectives are met building positive employee relations and building leadership bench strength within the Fulfillment Center.
Ø Drives creation of staffing plans schedules quality initiatives process change initiatives and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers.
Ø Measures performance provides feedback and holds Area Managers accountable for their performance and the performance of their departments.
Ø Leverages the Operations and Area Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area.
Ø Takes proactive steps to ensure that best practices are shared across all departments shifts and among the network.
Ø Works closely with partner functions (PXT Manager Financial Manager Facilities Manager LH Manager S&LP Manager and Other Ops. Managers IT Manager) to build and secure support and resources for projects and initiatives in his/her area as well as providing needed support and resources for other staff initiatives.
Ø Able to address operational and personnel issues affecting functional area.
Ø Surface issues with potential to affect multiple functional areas along with ideas for solutions to Ops General Manager and / or HR.
Key job responsibilities
Lead and supervise a team of Area Managers and associates in outbound sort or inbound operations within the Fulfillment Center .
Responsible for the overall safety quality and performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
Mentor train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
- Speak write and read fluently in English and have the ability to take direction in English
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 8 years of Strong Operations Management Proficient in Data Analysis
- 8years Operations Management experience in manufacturing production distribution environment or related industry
- Bachelors degree.
- Supervisory responsibility for a minimum of 50 hourly employees
- Excel skills required.
- 8 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Ø Drives creation of staffing plans schedules quality initiatives process change initiatives and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers.
Ø Measures performance provides feedback and holds Area Managers accountable for their performance and the performance of their departments.
Ø Leverages the Operations and Area Managers by sourcing and nurturing ideas and rolling them into the creation of improvement plans for the functional area.
Ø Takes proactive steps to ensure that best practices are shared across all departments shifts and among the network.
Ø Works closely with partner functions (PXT Manager Financial Manager Facilities Manager LH Manager S&LP Manager and Other Ops. Managers IT Manager) to build and secure support and resources for projects and initiatives in his/her area as well as providing needed support and resources for other staff initiatives.
Ø Able to address operational and personnel issues affecting functional area.
Ø Surface issues with potential to affect multiple functional areas along with ideas for solutions to Ops General Manager and / or HR.
Key job responsibilities
Lead and supervise a team of Area Managers and associates in outbound sort or inbound operations within the Fulfillment Center .
Responsible for the overall safety quality and performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
Mentor train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
- Speak write and read fluently in English and have the ability to take direction in English
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 8 years of Strong Operations Management Proficient in Data Analysis
- 8years Operations Management experience in manufacturing production distribution environment or related industry
- Bachelors degree.
- Supervisory responsibility for a minimum of 50 hourly employees
- Excel skills required.
- 8 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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