Correctional Health Contracts Manager

Job Description:

Permanent Full-Time position
Friendly and supportive team environment
Flexible working arrangements

About the Role

Under the leadership of the General Manager: Access Correctional and Imaging Services the Correctional Contracts Manager has the responsibility of all Correctional Contracts so they are effectively established administered and monitored across the department.

The Contracts Manager will prepare execute and manage end-to-end activity whilst working closely with key stakeholders ensuring contracts are effectively managed either directly or by providing clear practical advice to contract owners.

• Work in close partnership with the General Manager and relevant local Operational Managers/Medical Directors to support contract performance resolve issues and ensure service delivery expectations are met.

• Establish and maintain contract performance reporting including data collection and analysis aligned to SLA KPIs/KPMs and provide regular performance metrics and insights to support operational governance and decision-making.

• Identify and manage contractual issues with suppliers and contract owners including performance concerns variations disputes and escalation pathways as required.

Depending on the successful candidates qualifications and registration the position may be classified as:
Nurses and Midwives YU11
Allied Health Professionals VC1
Health and Allied Services HS4

Your Contribution

• Experience in effective contract management in a complex environment including contract management planning negotiation performance management and problem solving.

• Passion for delivering service excellence.

• Experience in delivery of contract management improvement initiatives.

• Self-motivated with a forward-thinking positive and collaborative approach.

What we Offer
A focus on wellbeing initiatives with regular events and programs
A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging Increase your take home pay!
In the heart of Fitzroy CBD at our doorstep close to some of Melbournes best cafes public transport and lots of carparks
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement
Flexible working arrangements including.

About SVCHS

St Vincents Correctional Health Services (SVCHS) provides tertiary and secondary healthcare to people in custody. SVCHS extends its care beyond the walls of St Vincents Hospital Melbourne and provides subacute care within Port Philip Prison and liaison services to all prisons within the state of Victoria.

Working at St Vincents
St Vincents Hospital Melbourne (SVHM) is a leading teaching research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion Justice Integrity and Excellence.

Application
Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

For further enquiries please contact Clynt Bernhardt (General Manager Access & Imaging Acute Services) via

POSITION PURPOSE

The Correctional Health Quality and Improvement Officer is dedicated to optimizing the efficiency and effectiveness of the Correctional Health Program by building enhanced capabilities in service planning stakeholder engagement and data analytics. This strategic role is central to delivering exceptional patient care and advancing organizational excellence.

Reporting directly to the General Manager of Access Corrections and Imaging and working closely with the Medical Director Operations Manager and Nurse Managers this role fosters a culture of continuous improvement across the Correctional Health Program.

The Correctional Health Quality and Improvement Officer collaborate with St Vincents Hospital Melbourne (SVHM) Quality Continuous Improvement (CI) and Decision Support Unit (DSU) business partners to implement quality improvement initiatives within the directorate. Additionally this role contributes to broader organizational projects and improvement efforts ensuring alignment with the hospitals strategic goals.

POSITION DUTIES

Lead Problem-Solving & Project Management: Provide dedicated problem-solving and project management support at both program and departmental levels to drive quality and improvement initiatives.

Align Initiatives with Strategic Goals: Collaborate with local Audit & Improvement committees to ensure that all quality and improvement projects align with organizational strategic plans key performance indicators (KPIs/KPAs) and quality standards.

Develop Policies & Procedures: Assist in the creation and refinement of local policies guidelines and standard operating procedures to enhance service delivery and compliance.

Strengthen Service Planning & Quality Assurance: Work closely with Senior Management to improve service planning and quality assurance by building stronger connections with the Quality and Continuous Improvement departments.

Cultivate a Culture of Improvement: Foster a culture of continuous improvement across the Access and Imaging workforce by enhancing capabilities and promoting best practices.

Enhance Data Reporting & Analytics: Improve data reporting and monitoring by serving as a liaison with the Decision Support Unit (DSU) to ensure accurate and timely data-driven decision-making.

Optimise Initiative Responsiveness: Increase responsiveness and turnaround times for quality improvement and project initiatives by defining and implementing an efficient reporting structure with clear authority to prioritise key projects.

Elevate Service Quality: Focus on enhancing service quality through strategic initiatives and fostering a culture of continuous improvement.

Advance Patient Care & Organisational Excellence: Support the delivery of exceptional patient care and the advancement of organizational excellence through quality and improvement initiatives.

Strengthen Program Expertise: Enhance local expertise within the Access and Imaging Program contributing to stronger overall program performance.

Enhance Stakeholder Engagement: Improve engagement and collaboration with both internal and external stakeholders to support the directorates quality and improvement goals.

INCUMBENT OBLIGATIONS

General

• Perform duties of the position to best of their ability and to a standard acceptable to SVHM

• Comply with all SVHM policies procedures by laws and directions

• Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct

• Only access confidential information held by SVHM when this is necessary for business purposes maintaining the confidentiality of that information once accessed

• Participate in the annual SVHM performance review process

• Display adaptability and flexibility to meet the changing operational needs of the business

• Comply with applicable Enterprise Bargaining Agreement provisions

• Display a willingness to develop self and seek to improve performance.

Clinical Quality and Safety

• Attend clinical orientation upon commencement

• Maintain clinical registration and any required indemnity cover

• Always work within approved scope of practice under supervision by more senior clinical staff as appropriate.

• Take personal responsibility for the quality and safety of work undertaken.

• Take all necessary care and precautions when undertaking clinical procedures

• Complete annual clinical competencies

• Maintain skills and knowledge necessary to safely and skilfully undertake clinical work

• Consult with peers and other experts and refer to other healthcare workers when appropriate and in a timely manner.

• Collaborate and clearly communicate with patients/clients and the healthcare team.

• Participate in clinical risk management and continuous quality improvement activities as part of day-to-day work.

Person Centred Care

• Ensure consumers receive information in an appropriate and accessible format.

• Actively support consumers to make informed decisions about their treatment and ongoing care.

• Ensure consumers are aware of their rights responsibilities and how to provide feedback.
  

Health and Safety

• Protect the health and safety of self and others complying with all health and safety related policies procedures and directions

• Complete required Fire and Emergency Training annually

• Complete required Workplace Culture and Equity Training annually

• Attend general hospital orientation within 3 months of commencement

• As required comply with fit-testing and PPE requirements

• Participate in reporting and analysis of safety and quality data including risks or hazards

• Report any hazards near misses and incidents (regardless of whether an injury occurred or not) into Riskman

• Identify and report any variance to expected standard and minimising the risk of adverse outcomes.

SELECTION CRITERIA

ESSENTIAL REGISTRATION LICENSE OR QUALIFICATION REQUIREMENTS

• Relevant Qualification or AHPRA registration

• X 3-day Continuous Improvement Course or the intention to complete the course

• Experience in project management or continuous improvement
  

OTHER ESSENTIAL REQUIREMENTS

• Understanding of the clinical settings and secondary services

• Knowledge of principles and practice of evidence-based care

• Demonstrated experience and expertise in communicating with senior managers/executives with clarity and precision

• Strong communication and presentation skills specifically the ability to communicate positively with patients and staffs at all levels

• Strong interpersonal skills including analytic skills particularly in the areas of clinical and project management and analysis

• Strong and well-developed project management and/or planning and organizational skills

• High level computer literacy

• Proven ability to be self-directed motivated and positive and work in a team environment

Closing Date:

Reconciliation Action Plan:

At St Vincents we acknowledge the importance of creating a work environment that is welcoming safe equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information visit https:// or get in contact at

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct