Command Centre Intern (May Co-op or Internship Opportunity 4 Months)

Our Story & Purpose:

Vancity is a member-owned credit union built on the principles of inclusion social justice and community impact. Since 1946 weve worked to challenge the status quo break down barriers and build a more equitable future. With bold commitmentsincluding becoming net-zero by 2040 across all mortgages and loanswe are championing financial resilience climate action and belonging for our members and communities.

As the largest private sector Living Wage Employer in Canada and home to a team of 2300 passionate employees Vancity offers competitive rewards and benefits diverse career pathways and the opportunity to be part of something bigger.

The Opportunity:

Were looking for two (2) interns to join our Vancity Operations Command Centre for a 4-month opportunity. The Vancity Operations Command Centre provides 24 x7x 365 monitoring and operational oversight for critical IT systems. The team ensures system availability stability and timely incident response while maintaining strong governance and documentation standards. These roles will report directly to the Manager of the Operations Command Centre.

A typical day would involve:

• Monitoring daily system health dashboards including Splunk Grafana and Control M for Digital Banking and core banking services
• Reviewing and action Digital Banking tickets in ServiceNow following defined triage and documentation standards
• Assisting with ticket updates backlog management and ensuring proper categorization and assignment
• Supporting Command Centre analysts with incident documentation including timelines impact statements and communication updates
• Monitoring recurring daily operational tasks across pre COB COB and post COB activities
• Escalating anomalies or trends observed in dashboards and participate in team discussions on potential monitoring gaps

You are:

• Customer-Centric - You define and measure success through the eyes of your internal customers and anticipate understand and respond to their evolving needs. Demonstrate strong follow-through: Consistently keep commitments to customers and team members.
• Technology Savvy - You have education and/or experience supporting technology development/ implementation efforts.
• Critical Thinker - You seek to facilitate data-driven decision making including rolling up your sleeves to elicit requirements research analyze data and identify patterns and make sound triage decisions
• Accountable and Detail-Oriented - You ensure tickets are properly documented categorized and followed through
• Curious & Proactive You seek to understand how systems work and identify opportunities to improve monitoring or reduce repeat incidents
• A team player - you can engage with members of your team as well as cross-functional teams and are willing to collaborate across projects and initiatives.

You have:

• Current enrollment or recent graduation from an undergraduate program within an applicable field and eligible for co-op/internship opportunities
• An interest in troubleshooting technical issues across applications infrastructure and Digital Banking systems
• Understanding of incident triage principles including impact assessment prioritization and timely escalation
• Ability to work with a sense of urgency while following defined ITSM processes and documentation standards
• Interest in root cause analysis and identifying patterns or recurring issues
• Process driven mindset with attention to detail in ticket updates categorization and audit readiness
• A willingness to work in a highly flexible environment with multiple competing priorities.

Bonus points if you have:

• Familiarity with tools such as ServiceNow
• Basic understanding of incident management concepts
• Exposure to log monitoring or dashboard tools such as Splunk or Grafana
• Foundational knowledge of networking infrastructure or application support

What Youll Earn:

This role offers a pay range of $27.85/hr.

Application Details:

Please submit your resume. Cover letters and transcripts are optional but appreciated.

This posting will close on March 22 2026 at 11:59pm

Why Youll Love Working Here:

• When you join Vancity as an employee and a member you join a movementthat believes that when we use money for whats right we truly are a financial force for change.
• We are the largest private-sectorLiving Wage Employerin Canada and have been consistently recognized as one of theTop Employers in Canada. Come join our team of 2600 diverse individuals and access competitiverewards & benefits all while knowing you are a part of a greater movement.
• Start your Vancity career journey with us even if youre new to financial services! We provide in-house paid training to gain general financial knowledge and to learn about our products & services. We encourage opportunities to learn & develop to prepare you for career success which in turn continuously impresses how we serve our membership.
• Vancity is committed to a diverse workplace and values Integrity Innovation Responsibility andReconciliation.
• TolearnmoreaboutVancitypleasevisit Talent Programs:

  Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

  Accommodations Process:

  This role is an open vacancy and our hiring process is grounded in fairness transparency and inclusion. We are committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at . Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

  
  

  Required Experience:

  Intern