End User Services
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Helpdesk Support Technician to join our End User Services team. This role will be based in our Madrid office but it is possible to work remotely one week out of every 3 and working on shifts.
In this role youll have the opportunity to develop your skills and take ownership of this site. We arent just looking for someone to respond to tickets but someone who wants to improve what we do and make sure everything is functioning effectively.
The role is a standalone role supported by a team based throughout Europe but primarily in Switzerland and Spain however were a very friendly bunch so youll feel part of the family in no time at all.
Key Responsibilities
- PC & Laptop configuration (both Windows and Mac OS).
- Administering Active Directory (AD) & GSuite for Business.
- Investigating & fault finding hardware and software issues.
- Liaising with 3rd party providers to support hardware issues.
- Asset management.
- Software installation.
- Support call centre users with IP phones.
- Support the business with the mail posts (recycling forwarding to the relevant department)
Skills and Experience
We would like you to be competent and have previous experience in
- Strong understanding of software development lifecycle and IT infrastructures.
- Previous experience of the 1st and 2nd line support.
- Experience with PCs and Laptops hardware maintenance.
- Mac Support Experience.
- Previous experience supporting onsite and offsite users.
- Previous experience supporting Printers and other peripherals.
- Experience of using IT ticketing software.
- Fluency in Spanish and English (any additional language is a big plus!).
- Proactive team player.
- Reliable.
- Self-motivated tenacious problem solver.
- Active Directory.
- Google for Work Administration.
- Supporting Wi-Fi networks.
Desirable competencies
- Must be team-oriented possess a positive attitude and work well with others.
- Demonstrated strong and effective verbal written and interpersonal communication skills.
- Document the work in an organised manner.
- Accept and act on constructive criticism.
- Demonstrated effective time management and organisational skills.
- High attention to detail.
We would love to hear from you! Tell us about your skills and desires and together well find out if we can be a match. We always look at opportunities across the company to find the sweet spot where your profile and interests can meet our needs.
Submit your free-form request for our review.
We will review your request soon. If we see a potential match well invite you to an introductory meeting. Normally we have two or three rounds of interviews before we can move on to contract negotiations.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Early 2021, we opened our US Office and have already grown to around 50 people. It's exciting times to be at Movu!
