Sr Service Support Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our Global Service and Support organization as a Senior Service Support Representative at Thermo Fisher this important role youll enhance customer satisfaction by ensuring timely and accurate processing of service-related activities while supporting our mission to make the world healthier cleaner and safer. Youll serve as a key liaison between customers field service engineers and internal departments managing a variety of administrative and operational tasks that directly impact customer experience and business success.

Youll process service orders manage contracts coordinate with field teams and maintain critical customer data. Your role will be essential in supporting service delivery ensuring accurate documentation and facilitating smooth operations across our organization. Youll have the opportunity to contribute to process improvements while maintaining high standards of customer service and operational excellence.

REQUIREMENTS:
Minimum 2 years of experience in customer service or order administration preferably in a service environment
Preferred Fields of Study: Business Administration Life Sciences or related field
Proficient knowledge of SAP or equivalent ERP/CRM systems
Strong verbal and written communication skills with demonstrated customer service excellence
Advanced proficiency in Microsoft Office Suite especially Excel Word and PowerPoint
Fluency in English required; additional language skills advantageous
Strong organizational and time management skills with ability to handle multiple priorities
Detail-oriented with excellent problem-solving and analytical capabilities
Ability to work independently and collaboratively
Experience processing quotes contracts and service orders
Strong data management and documentation skills
Ability to maintain service level agreements (SLAs) and meet performance metrics
Experience coordinating with multiple internal departments and external stakeholders
Ability to travel occasionally for meetings and training
Demonstrated ability to work effectively in a deadline-oriented environment
Strong interpersonal skills and professional demeanor
Demonstrated ability to handle confidential information with discretion