Hostess di Ristorante ROMA

Relais & Châteaux

Job Location:

Castelnuovo Berardenga - Italy

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

TASKS AND RESPONSABILITIES

Welcome guests and manage guests requests and complaints in line with our service culture
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiters name
Use visual cues to seat Guests in either the bar or dining area depending on their preference
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas provide accurate wait times to incoming Guests if appropriate
Attend to special Guest needs and requests
Observant to Guests needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Protect establishment and patrons by adhering to sanitation safety and alcohol control policies
Help dining room staff by setting and clearing tables; replenishing water; serving beverages
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
Receive payments by validating credit charges; approving checks; accepting currency;
Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
Contribute to team effort by accomplishing related results as needed
Follow Standard Operating Procedures and brand identity guidelines
Comply with all health safety and hygiene standards and policies.
Balance the cash register at the start and close of each shift.

Qualifications :

Possess a good command of English and Italian.
Great storytelling skills.
An excellent verbal manner and proven customer service skills.
Good knowledge or experience in the hospitality industry.
Good organization skills with an attention to detail.
A team Player with flexible & positive attitude.
Good leadership and training experience.
Passion for the hospitality industry & F&B
Able to work in a fast paced environment & remain calm under pressure.
Be able to demonstrate experience in complaint handling.

Additional Information :

Si offre:

Contratto Stagioanale Marzo Ottobre
CCNL Turismo/Alberghi
Disponibilità full-time 6 giorni su 7
Vitto e alloggio in appartamento condiviso (camera doppia) utenze a carico aziendale
Formazione interna su procedure gestione e standard Relais & Châteaux
Inserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team program
Possibilità di trasferte per formazione specifica
Accesso agevolato ai servizi dellhotel secondo policy aziendale

Full-time availability 6 days out of 7

Seasonal contract March to October CCNL Turismo

Board and lodging in a shared apartment (double rooms) utilities covered by the company
Internal training on procedures management and Relais & Châteaux standards
Integration into the Relais & Châteaux HR circuit and participation in the Relais Team program
Possibility of travel for specific training
Discounted access to hotel services according to company policy

Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 GDPR e saranno utilizzati esclusivamente per la selezione in corso. Lofferta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti

Remote Work :

Yes

Employment Type :

Full-time

TASKS AND RESPONSABILITIESWelcome guests and manage guests requests and complaints in line with our service cultureGreet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiters nameUse visual cues to seat Guests...

TASKS AND RESPONSABILITIES

Welcome guests and manage guests requests and complaints in line with our service culture
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiters name
Use visual cues to seat Guests in either the bar or dining area depending on their preference
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas provide accurate wait times to incoming Guests if appropriate
Attend to special Guest needs and requests
Observant to Guests needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Protect establishment and patrons by adhering to sanitation safety and alcohol control policies
Help dining room staff by setting and clearing tables; replenishing water; serving beverages
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
Receive payments by validating credit charges; approving checks; accepting currency;
Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
Contribute to team effort by accomplishing related results as needed
Follow Standard Operating Procedures and brand identity guidelines
Comply with all health safety and hygiene standards and policies.
Balance the cash register at the start and close of each shift.

Qualifications :

Possess a good command of English and Italian.
Great storytelling skills.
An excellent verbal manner and proven customer service skills.
Good knowledge or experience in the hospitality industry.
Good organization skills with an attention to detail.
A team Player with flexible & positive attitude.
Good leadership and training experience.
Passion for the hospitality industry & F&B
Able to work in a fast paced environment & remain calm under pressure.
Be able to demonstrate experience in complaint handling.

Additional Information :

Si offre:

Contratto Stagioanale Marzo Ottobre
CCNL Turismo/Alberghi
Disponibilità full-time 6 giorni su 7
Vitto e alloggio in appartamento condiviso (camera doppia) utenze a carico aziendale
Formazione interna su procedure gestione e standard Relais & Châteaux
Inserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team program
Possibilità di trasferte per formazione specifica
Accesso agevolato ai servizi dellhotel secondo policy aziendale

Full-time availability 6 days out of 7

Seasonal contract March to October CCNL Turismo

Board and lodging in a shared apartment (double rooms) utilities covered by the company
Internal training on procedures management and Relais & Châteaux standards
Integration into the Relais & Châteaux HR circuit and participation in the Relais Team program
Possibility of travel for specific training
Discounted access to hotel services according to company policy

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Restaurant Experience
OpenTable
Food Service
Customer Service
Hospitality Experience
Basic Math
Guest Relations Experience
Host/Hostess Experience
Guest Services
Cash Handling
Phone Etiquette
Writing Skills

Apply Now

About Company

Relais & Châteaux

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more

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