Front Office Manager
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Job Location:
Warwick Farm - Australia
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity
We are seeking an experienced and passionate Front Office Manager to lead the day-to-day operations of our Front Office team and deliver an outstanding arrival and departure experience for every guest.
Reporting to the Operations Manager this role oversees the Front Office department ensuring operational excellence strong team leadership and the delivery of Accors renowned Heartist service culture.
You will play a key role in shaping the guest journey leading a high-performing team and driving performance across service revenue and guest satisfaction metrics.
Primary Responsibilities
Operational Leadership
Lead the daily operations of the Front Office and Night Audit functions
Ensure exceptional guest service standards aligned with Accor brand expectations
Oversee guest arrivals and departures to ensure seamless and memorable experiences
Maintain strong collaboration with Housekeeping Reservations Engineering and Finance teams
Ensure lobby and public areas reflect the hotels luxury service standards
Team Leadership
Lead coach and develop the Front Office team to deliver exceptional service
Conduct regular team briefings and support ongoing training and development
Foster a positive and engaged team culture aligned with Accors Heartist values
Manage staffing levels rosters and performance conversations
Guest Experience
Act as a visible leader in the lobby during peak service periods
Handle guest feedback and concerns with professionalism and empathy
Drive guest satisfaction metrics including NPS loyalty engagement and upselling initiatives
Commercial & Operational Performance
Monitor occupancy arrivals and operational forecasting
Contribute to revenue performance through room upselling and operational efficiencies
Assist with budgeting reporting and performance tracking for the department
Ensure accurate financial processes including night audit and cash handling procedures
Qualifications :
What We Are Looking For
Experience
Previous Front Office or Rooms Division management experience
Strong working knowledge of Opera Cloud
Experience leading teams within a hotel or luxury service environment
Understanding of hotel financials forecasting and operational reporting
Skills & Attributes
Passion for guest experience and luxury hospitality
Proven ability to lead coach and inspire teams
Excellent communication and stakeholder management skills
Strong organisational skills with attention to detail
Ability to remain calm and professional when handling guest concerns
Flexible approach to working across a 7-day rotating roster
Additional Information :
At The William Inglis Hotel part of Accors MGallery Collection youll enjoy:
Career development within Accors global hotel network
Staff discounts on accommodation and dining across Accor properties worldwide
A supportive inclusive and collaborative team culture
The opportunity to work in a unique luxury hotel that blends heritage and hospitality
Diversity & Inclusion
At Accor we are committed to creating a workplace where everyone feels welcome and valued. We recognise talent skills and potential and support equal opportunity for all. If you require adjustments during the recruitment process please let us know.
Join La Maison - M Gallery and let your passion shine!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
