Incident Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Incident ManagerWhat does a successful Incident Manager do
The Incident Manager is responsible for overseeing the endtoend response to highpriority incidents that impact businesscritical applications systems or services. This role ensures timely resolution clear communication and effective coordination across technical and business teams to minimize downtime and restore normal operations as quickly as possible.
What you will do:
Lead and coordinate the response to major incidents ensuring rapid triage investigation and service restoration.
Serve as the primary point of contact during incidents facilitating communication across engineering operations leadership and business stakeholders
Drive incident timelines escalation procedures bridge calls and followthesun handoffs
Document incident details actions taken and resolution steps in real time Perform root cause analysis (RCA) and partner with technical teams to identify corrective and preventive actions.
Track postincident remediation work and make sure accountability for longterm fixes
Establish and enforce incident response processes SLAs and communication standards.
Prepare incident reports executive summaries and customerfacing updates when required.
Monitor system health dashboards and alerts to proactively address emerging issues.
Contribute to the continuous improvement of incident management frameworks playbooks and operational readiness.
What you will need to have:
Experience managing highseverity incidents in production or enterprise environments.
Strong understanding of application infrastructure and operations concepts. Excellent communication skills with the ability to convey complex technical information to nontechnical audiences.
Ability to remain calm structured and decisive in highpressure situations.
Strong analytical and problemsolving skills.
Familiarity with incident management tools ticketing systems and monitoring platforms (Service Now JIRA PagerDuty).
Experience coordinating crossfunctional technical teams during outages or critical events.
Proficient in Japanese language both spoken and written.
What would be great to have:
Background in IT operations application support SRE or infrastructure engineering.
Knowledge of ITIL processes particularly Incident Problem and Change Management.
Experience with oncall scheduling crisis management or operational leadership.
Exposure to cloud environments (AWS Azure GCP) and modern observability tooling.
Strong documentation and processimprovement skills
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
