Director of Operations
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What youll do...
- Provide strategic leadership and operational oversight for all hotel operations including Rooms Division Food & Beverage and guest-facing departments.
- Lead and mentor department heads to ensure consistent execution of luxury service standards and operational efficiency.
- Ensure a consistently exceptional luxury guest experience across all touchpoints.
- Anticipate and coordinate special guest needs preferences and VIP experiences in collaboration with operational leaders.
- Actively engage with guests to build relationships resolve issues proactively and cultivate repeat business and brand loyalty.
- Monitor departmental performance metrics forecasting labor productivity and operational expenses.
- Identify opportunities to enhance operational efficiencies while maintaining elevated service standards.
- Ensure alignment between Rooms and Food & Beverage operations to deliver a seamless guest journey throughout the property.
- Foster an engaged high-performing leadership team through coaching mentoring and professional development.
- Ensure compliance with company policies safety standards and hospitality best practices
Qualifications :
What we are looking for...
- Proven leadership experience in luxury or lifestyle hospitality operations Four Star/Five Diamond property.
- Minimum 1-year experience as a Hotel Manager.
- Strong background in both Rooms Division and Food & Beverage operations.
- Demonstrated ability to lead large teams and manage multiple operational departments.
- Exceptional guest service mindset with a passion for creating memorable experiences.
- Strong financial acumen and operational problem-solving skills.
- Excellent communication leadership and organizational capabilities.
- Strong communication and interpersonal skills.
- Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
Additional Information :
Benefits include:
- 401(k) with company matching
- Medical dental and vision insurance
- Health Savings Account (HSA)
- Life insurance
- Employee Assistance Program (EAP)
- Paid time off
- Employee referral program
Whats in it for you
- The opportunity to embark on an exciting career in a company that is taking off!
- Ennismores values and fast-growing environment
- To help define global brands and have a direct impact on the guest experience
- The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity
- The opportunity to challenge the norm and work in a rewarding environment building global brands Lots of opportunity to progress and switch it up as part of a global family of brands
- Learning opportunities to broaden your skillset and development that helps you think make and thrive at work
Job Type: Full-time
Pay: $130000.00 - $175000.00 per year
Bonus eligible
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
