Gaming:

Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe.

Position Summary

Support the Sales team by managing daily operational tasks processing orders and maintaining accurate customer and sales data. Assists with customer setup shipment coordination and billing issue resolution while collaborating with sales and internal departments.

Job Summary:

Responsible for providing excellent customer service by supporting customer needs during the sales cycle. Builds foundational knowledge on sales order process and understands how to solve and escalate customer issues.

Outcomes:

• Accurate and timely processing of sales orders

• Supports sales team and internal stakeholders

• Improved customer onboarding and documentation

• Resolution of billing and service issues

Essential Job Functions:

• Enter and track sales requests in CRM (Salesforce & Oracle) or other order management systems

• Prepare sales documents (quotes order forms confirmations)

• Maintain organized customer records and digital files

• Support onboarding new customer accounts and assist in collecting required documentation

• Respond to internal and external inquiries providing timely updates to sales and customers

• Assist in resolving billing or service issues

• Track follow-up and escalate on unresolved issues

• Collaborate with sales and internal teams to ensure efficient order fulfillment

• Assist with managing order holds alerts and early release execution

• Support order closure activities to ensure accurate and timely completion

Qualifications

Qualifications:

Training and/or Experience

12 years of experience in customer service sales support or administrative experience; exposure to CRM systems (Salesforce Oracle or similar) preferred.

High school diploma or equivalent required.

Knowledge Skills and Abilities:

Strong customer service skills

Effective communication and collaboration with customers

Comfortable learning new systems processes and customer service best practices

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit stand walk bend use hands operate a computer and have specific vision abilities to include close and distance vision and ability to adjust focus working with computer and business equipment.

Work Conditions:

The work conditions are representative and typical of similar jobs in comparable organizations

Light & Wonder and its affiliates (collectively L&W) are engaged in highly regulated gaming businesses. As a result certain L&W employees may among other things be required to obtain a gaming or other license(s) undergo background investigations or security checks or meet certain standards dictated by law regulation or contracts. To ensure L&W complies with its regulatory and contractual commitments as a condition to hiring and continuing to employ its employees L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law) you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race ethnicity gender sexual orientation veteran status or on the basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here: EEOC Poster.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.