Senior Sales Manager High-Volume Call Centre Sales

Location: Cape Town
Competitive base salary strong commission structure

About the Role

A leading organisation in the telecommunications sector is seeking an experienced Senior Sales Manager to lead a high-volume call centre sales operation in Cape Town.

This role sits at the centre of a fast-paced high-energy sales environment where performance structure and strong leadership are essential. The successful candidate will be responsible for leading large sales teams driving consistent revenue performance and ensuring operational excellence across the sales floor.

This opportunity is ideal for a seasoned call centre sales leader who understands how to manage high activity environments motivate teams and deliver results through strong processes and leadership.

Key Responsibilities

• Lead and develop large call centre sales teams within a high-volume environment
• Manage and support Team Leaders and Sales Agents to achieve daily and monthly targets
• Drive sales performance revenue growth and conversion metrics
• Monitor call volumes productivity and operational sales performance
• Coach and mentor leaders and agents to continuously improve performance
• Maintain strong sales processes accountability and performance structures across teams
• Analyse performance data and implement strategies to improve conversion and productivity
• Work closely with Operations Workforce Management Training and HR to optimise performance
• Foster a high-performance results-driven sales culture

Experience & Requirements

• 810 years of sales experience preferably within a call centre or contact centre environment
• 5 years managing large sales teams in a high-volume contact centre environment
• Proven experience managing Team Leaders and large groups of sales agents
• Strong understanding of sales metrics conversion rates productivity tracking and performance management
• Demonstrated ability to lead teams in fast-paced target-driven environments

Personal Attributes

The successful candidate will:

• Thrive in high-pressure high-performance sales environments
• Be a strong people leader capable of motivating and managing large teams
• Demonstrate operational discipline and structure in managing a busy sales floor
• Possess strong communication coaching and leadership skills
• Be results-driven with a focus on continuous improvement and team success

This is an opportunity to play a key leadership role within a large dynamic sales operation where experienced sales leaders can make a real impact on team performance and revenue growth.