Intern- Information Technology (OIT- Help Desk)
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Job Location:
Laredo, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Intern- Information Technology (OIT- Help Desk)Agency
Texas A&M International UniversityDepartment
Office Of Information TechnologyProposed Minimum Salary
CommensurateJob Location
Laredo TexasJob Type
Student WorkerJob Description
Job Summary
The OIT Intern will assist the Help Desk staff with the daily functions of the OIT Helpdesk.
Essential Duties and Responsibilities
Assist users with account computer and telephone related issues via email telephone chat/remote desktop office and in person.
Troubleshoot PCs Apple systems and various software applications.
Verify that all KIOSKs and Digital Signage work properly weekly.
Maintain required documentation in the Ticketing Management System.
Decommission nonfunctional computers and equipment to surplus.
Work on special projects consisting of but not limited to physically mounting network and network-related equipment and preparing computers with an updated software image.
Maintain inventory of network hardware and communication connections.
Route calls to appropriate personnel.
Use sound independent judgment when performing duties.
Perform other related duties as assigned.
Minimum Requirements
TAMIU student majoring in Information Systems Computer Science Business or a related field.
Enrolled at least half-time 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates.
Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students.
Must meet all other requirements as stated in TAMIUs Satisfactory Academic Progress Policy (SAPP).
Knowledge Skills and Abilities
Strong computer Knowledge including Outlook Word and Excel. Must possess excellent customer service and teamwork skills.
Ability to communicate effectively orally and in writing.
Ability to interact effectively and professionally with the general public.
Ability to plan organize and prioritize work and attend to detail. Ability to manage multiple tasks projects and assignments and meet deadlines.
Ability to resolve problems by analyzing recommending and implementing changes.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Requirements
Position requires on campus face-to-face interactions.
Position requires maintaining a regular schedule of attendance on campus and in the workplace.
Work schedules are created by the department based on departmental needs but ensure it does not conflict with class schedule.
Promptly complete all required trainings.
Submit time sheet biweekly.
Pay of Rate: $10.50/hour for up to 19 hours
All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Required Experience:
Intern
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Texas A&M International University (TAMIU) is an international university poised at the Gateway to Mexico and serving as the cultural and intellectual hub of a vibrant multilingual and multicultural community.
