CALL CENTER AGENTS

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Call Centre Agent you will be the first point of contact for our customers providing exceptional support and assistance with their inquiries and issues. This role is essential in ensuring our customers have a positive experience with the Volvo brand.
Key Responsibilities:
Operational Oversight:
Handle inbound and outbound calls emails and chats from customers regarding inquiries issues and feedback.
Provide accurate and timely information about Volvo products services and policies.
Resolve customer complaints and issues effectively ensuring a high level of customer satisfaction.
Ensure compliance with company policies and industry regulations.
Problem Resolution:
Investigate and resolve customer issues escalating complex cases to the Call Centre Supervisor as needed.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Document customer interactions and solutions on the Salesforce CV TO;