Czech Customer Specialist in Lisbon

Setubal - Portugal

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Build Your Career in Customer Experience in Lisbon!

Do you enjoy helping customers solving problems and creating smooth online shopping experiences Join us as a Customer Specialist and support customers throughout their online shopping journey while ensuring high-quality service and satisfaction.

Role Overview

As a Customer Specialist you will assist customers with inquiries related to online orders products payments deliveries and returns. Your role will be essential in ensuring a seamless shopping experience while maintaining high standards of customer satisfaction.

Key Responsibilities

Customer Support: Assist customers via phone chat or email with inquiries related to orders products payments shipping and returns.
Order Assistance: Support customers throughout the purchasing journey including order placement order tracking and post-purchase support.
Issue Resolution: Identify and resolve customer issues efficiently while ensuring a positive customer experience.
Product Guidance: Provide clear and helpful information about products availability and promotions.
Case Management: Escalate complex cases when necessary while ensuring timely follow-up and resolution.
Customer Satisfaction: Deliver professional and empathetic service that builds trust and strengthens brand loyalty.
Process Compliance: Follow company procedures and service guidelines to ensure consistent and high-quality support.

Qualifications

Language Skills: Proficiency in Czech (C1/C2) and English (B2)
Experience: 0-1 year of experience in content moderation or a related analytical role
Skills: Strong communication analytical mindset and client-support ability
Eligibility: EU citizenship or valid Portuguese residency

Why Join Us

Performance Bonuses: Your results matter and theyre rewarded
Transportation Allowance: We support your daily commute so getting to work is easier
Meal Allowance: Daily meal support to keep you energized
Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
Onsite in Lisbon: Work in one of Europes most vibrant capitals in a collaborative environment where you can grow your skills fast

If youre looking for a role where your digital marketing experience makes a real impact and where you can build your career in Lisbon this is for you.

Build Your Career in Customer Experience in Lisbon! Do you enjoy helping customers solving problems and creating smooth online shopping experiences Join us as a Customer Specialist and support customers throughout their online shopping journey while ensuring high-quality service and satisfaction. R...