Sales Support Specialist German speaking
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
At YETI we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here youll have the opportunity to create exceptional meaningful work and problem solve with innovative team members by your side. Together youll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.
The Sales Support Specialist will directly support Sales Agents and Retail Accounts in wholesale and corporate sales for YETI Coolers in the DACH region. Our Sales Support Team is expected to support dealer accounts by reacting
quickly and effectively to customer inquiries opportunities & issues establishing relationships and by adapting to the ever-changing organizational development within YETI Coolers and with our customers.
You are someone who has never met a stranger thrives on solving problems and has excellent communication and organizational skills. You excel in fast-paced ever-changing entrepreneurial environments. Your superior organizational skills allow you to stay on top of multiple projects at the same time and the ability to switch direction at the drop of a hat. You are the consummate team player. There is no task or project too big or too small for you you attack them all with passion creativity a positive outlook and serious attention to detail.
Responsibilities:
Managing and responding to all wholesale queries and questions via email and calls. Typical inquiries include item availability and/or placement of sales orders; account balance; order / back-order status product descriptions and feature explanations; warranty issues or concerns.
Confirm and enter incoming sales orders received by phone or email
Effectively communicate with customers when inventory constraints and/or quality issues impact timely fulfillment of orders notify on back orders and suggest alternate products
Execute on the operational aspects of account management to provide customers with world class service for example: Pushing through of sales orders communication with warehouses book delivery of orders with retailers and make sure product/order is correct and delivered on time
Assign stock allocation on new product releases
Stock availability tracking
Managing warranty claims and delivery queries
Creating pro-forma invoices and managing sales orders
Communicate with Accounting to make sure customer accounts are in good standing - including invoicing cash receipts and credits
Tracking orders and ensuring delivery details are correct
Manage new wholesale and corporate enquiries via Zendesk
Assist in the setup of new retailers in all internal systems
Qualifications and Attributes
Bachelors degree required
At least 0-3 years of experience in B2B account management or customer service
Proficient with basic computer skills Excel Word web browsers etc.
Basic understanding of accounting principles
Ability to efficiently execute multiple tasks and work in an entrepreneurial fast paced environment
Priority management - ability to determine daily priorities and focus time/effort accordingly
Strong written and verbal communication skills ability to clearly concisely and intelligently communicate to a variety of potential audiences (existing customers potential customers co-workers vendors etc.)
Relationship skills the ability to connect well over the phone in person and via email
High sense of urgency
Proficient in the German language spoken and written
Able to work on a hybrid working schedule; 3 days in office 2 days from home
YETI is proud to be an Equal Opportunity Employer.
#LI-CR1
Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse equitable and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.
YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection you require accommodation in order to apply for a job please contact us at .
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
Our ultra-durable coolers, drinkware and bags are the pinnacle of performance and built for every-day use. Get the gear that performs when it matters most.
