German-speaking Customer Support Agent
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
We are seeking a German-speaking Customer Support Agent to join a dynamic international support this role you will assist customers with travel-related inquiries reservations and account support while ensuring a seamless service experience.
This is a remote position based in Thessaloniki Greece offering the opportunity to work in a fast-paced environment supporting global customers. The role involves handling inquiries through multiple communication channels and delivering solutions in a professional and customer-focused manner.
Key Responsibilities
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Provide professional support to customers via phone email and messaging channels.
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Assist customers with booking requests including new reservations modifications and cancellations.
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Resolve payment-related inquiries refunds and billing concerns.
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Address customer complaints and provide timely and effective solutions.
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Support account-related questions and assist with platform navigation.
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Handle review-related inquiries and provide guidance on feedback processes.
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Maintain clear and accurate written communication with customers and internal teams.
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Manage multiple tasks and systems simultaneously while ensuring high service quality.
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Follow operational guidelines and maintain performance standards.
Requirements
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Native or C1 level German language proficiency.
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B2 English proficiency for internal communication and training.
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Strong written and verbal communication skills.
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Good computer literacy including Windows basics and troubleshooting skills.
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Ability to multitask and work efficiently in a fast-paced environment.
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Strong problem-solving skills and attention to detail.
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Flexibility to work rotating shifts including occasional weekends and holidays.
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Previous experience in customer service or hospitality is considered an advantage but not mandatory.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
