Digital Multimedia Developer

Since our founding in 1924 weve cut cardiovascular disease deaths in half but there is still so much more to do. To overcome todays biggest health challenges and accelerate this progress we need passionate individuals like you. Join our movement be part of the progress and help ensure a healthier future for all. You matter and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Digital Multimedia Developer.

The Digital Multimedia Developer is responsible for the day-to-day operations of AV infrastructure cloud-based workflows and cross-platform tools combining live event support platform administration cybersecurity hardening and content production to deliver reliable engaging multimedia experiences for the organization.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful you will have access to Heart U our award-winning corporate university as well as additional training and support locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us onLinkedInInstagramFacebookX and .

• Serve as a direct technical resource and liaison to C-suite executives their administrative staff and department leaders during live broadcasts streaming events and studio productions. Ensure presenters are prepared technical requirements are met and delivery is executed professionally across in-person and virtual audiences.
• Travel to offsite events to provide on-location AV and production support and 3^rd party partnership as required.
• Provide in-room technical support for large events (Hafner Founders) and assist with setups across other conference spaces at the National Center.
• Administer platform configuration user management and licensing for digital signage (Xibo) audience engagement (Mentimeter) video hosting (Vimeo) design (Canva) virtual meeting (Zoom) and documentation (Scribe) platforms.
• Operational duties include owning ticket management and hardware/software assets within ServiceNow and coordinating calendars resources events and production and project timelines developing and maintaining standard operating procedures (SOPs) system documentation and runbooks for studio operations event workflows and platform administration.
• Configure and support core technologies such as AWS NDI IP networking DMX SSO and VPN to ensure resilient and secure environments and apply working knowledge across operating systems (Windows macOS Android iOS) networking hardware (switches WAPs routers) and protocols (NDI IP DMX VPN).
• Maintain patch and apply cybersecurity hardening to all studio/streaming equipment and software (e.g. HyperDecks Ultimattes teleprompters video hub ATEM PDUs sound board lighting Bitfocus Companion vMix Central Control Dante) ensuring systems remain operational up-to-date and compliant.
• Train and support staff across the organization on AV tools platforms and best practices and provide technical support for hybrid and remote meeting participants ensuring consistent and equitable experiences.
• Develop and maintain best practices for music use production elements AV optimization audio normalization breakout rooms tech checks rehearsals Q&A and chat moderation licensing captioning recording workflows and audience engagement.
• Perform audio and video editing to support live and on-demand content and programs.

• Bachelors degree or equivalent experience.
• 3 years of relevant experience
• Proven experience supporting live events and studio/streaming environments in both on-prem and cloud contexts.
• Proficiency with AV production toolsets and control surfaces listed above comfort troubleshooting across hardware software and network layers.
• Working knowledge of cybersecurity best practices patch management and documentation standards as applied to AV and multimedia systems.
• Crossplatform systems knowledge (Windows macOS iOS Android) and enterprise networking basics.
• Minimum of 2 years of proven high-level performance in AV production live event support and studio/streaming environments.

Preferred Qualifications

• Experience optimizing engagement in webinars (licensing captions analytics) and managing multiplatform content delivery.
• Solid understanding of Dante audio networking.
• Proficiency with Adobe Creative Suite (Premiere Pro Audition After Effects Photoshop).
• Live broadcast or multi-camera production experience.
• Scripting or automation skills (e.g. PowerShell NodeJS Bash Bitfocus Companion scripting or similar).
• Graphic design skills for event visuals digital signage content or promotional materials.
• Working knowledge of generative AI tools (e.g. Microsoft Copilot ChatGPT Claude Gemini or similar LLMs) with an ability to apply them practically to improve workflows content production documentation or automation tasks.

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation Our goal is to ensure you have a competitive base salary. Thats why we regularly review the market value of jobs and make adjustments as needed.
  
  
• Performance and Recognition You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position
  
  
• Benefits We offer a wide array of benefits including medical dental vision disability and life insurance along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being we also offer an employee assistance program employee wellness program and telemedicine and medical consultation.
  
  
• Professional Development You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Associations national online university with more than 100000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities or for potential future positions in the organization.

The American Heart Associations 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health by 2028 the Association will drive breakthroughs and implement proven solutions in science policy and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association American Stroke Association our mission is to be a relentless force for a world of longer healthier lives regardless of race ethnicity gender gender identity religion age language sexual orientation national origin and physical or cognitive abilities.

This position not a match with your skills Click here to see other opportunities.

In accordance with local and state laws where applicable qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities