Billings Middle Office Manager

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Role Overview

The Billing Middle Office Manager is responsible for leading the billing operations function within the Finance function. This role ensures accurate and timely generation of billing data validation and approval of workflows invoice transmission issue resolution and end-to-end billing governance across all Lines of Service. The role oversees the transition to SAP and ensures consistency of billing practices data quality and compliance with contractual terms PwC policies and agreed billing processes. The Billing Manager leads a team of Billing Specialists provides guidance to Engagement Teams and acts as the central point for billing-related queries escalations and process improvements.

Key Responsibilities

Billing Operations & Governance:

• Oversee end-to-end billing processes including data generation validation approval and invoice issuance.

• Lead the communications with the Engagement teams on process understanding and evolving process changes

• Ensure billing data is accurate complete and aligned with SAP Salesforce and project records.

• Monitor billing timelines and ensure invoices are generated according to contractual terms.

• Own and manage approval workflows to ensure appropriate authority and controls.

• Coordinate invoice transmission to clients (electronic or hardcopy) and ensure compliance with global billing standards.

• Responsible for oversight of SAP-generated posting of approved bills.

Issue Resolution & Stakeholder Management:

• Act as an escalation point for billing issues queries discrepancies or misaligned data.

• Identify recurring issues and drive initiatives to simplify automate and standardise processes

• Provide guidance to engagement teams on billing policies billing setup and correct coding.

• Manage operational interfaces and handoffs with other MO and BES teams

• Collaborate with Finance Operations Engagement Teams and Front Office to resolve billing-related blockers.

• Ensure transparent communication and clear ownership of ownership across teams.

Team Leadership & Quality Assurance:

• Lead Billing Middle Office Specialists assigning activities reviewing output and ensuring quality standards.

• Play an active management role in the small team that manages the BES middle office

• Champion and embed the BMO as a single trusted engine that standardises strengthens and streamlines the billing/engagement administration process

• Ensure the relevant core systems of the Firm (Salesforce Easy Engage Replicon and SAP) stay aligned

• Drive a cross team (both middle and back office) culture that supports issue resolution

• Provide coaching training and ongoing upskilling of team members.

• Monitor workload peaks allocate resources and ensure service levels.

SAP Transition & Process Improvements:

• Support SAP go-live testing transition activities and adoption of new billing tools and workflows.

• Ensure billing processes align with new SAP architecture (incl. receivable postings extracts data structures).

• Identify areas for process simplification automation and standardisation.

• Drive continuous improvement initiatives and strengthen billing controls.

Experience and Skills:

• 5 years experience in billing operations revenue processes or similar finance roles.

• Strong understanding of billing procedures WIP management project setup and invoice approval flows.

• Experience working with SAP or similar ERP systems (advantage).

• Previous experience coordinating or supervising billing workload is desirable.

Education and Certifications

• Business/Finance qualification preferred (e.g. Business Studies Finance Accounting Technician)

• Eligibility to work in Ireland.

Additional Skills

• Strong analytical skills and high attention to detail.

• Excellent stakeholder management and communication skills.

• Ability to resolve issues independently and escalate appropriately.

• Strong organisational skills and ability to manage competing priorities.

• Customer-focused mindset with the ability to support Engagement Teams.

• Commitment to data quality and governance.

• Ability to operate in a fast-paced and changing environment (particularly pre- and post-SAP go-live).

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! Were inspiring and empowering our people to change the world. Powered by the latest technology youll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work and our continuous development and encouragement will help unlock your potential and take your career to the next level.

Enjoy PwCs perks

We reward your impact and support your wellbeing through a competitive compensation package inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at ( appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We believe this so much that we have signed up for the Business in the Community Elevate Pledge. ( can learn more about our culture of belonging and explore our range of inclusive programmes initiatives employee resource groups and more at .

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply wed love to hear from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date