Senior Manager, Quality

Coppell, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Position Summary

Headquartered in Englewood Cliffs N.J. Samsung Electronics America Inc. (SEA) the U.S. Sales and Marketing subsidiary is a leader in mobile technologies consumer electronics home appliances enterprise solutions and networks systems. For more than four decades Samsung has driven innovation economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20000 people nationwide. By integrating our large portfolio of products services and AI technology were creating smarter sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co. Ltd.
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Position Summary

Oversee end-to-end quality control processes from manufacturing to final packaging and shipment within the United States
Develop and implement a comprehensive quality assurance (QA) management framework tailored for mobile products (smartphones tablets wearables) in the U.S. market
Drive the achievement of key performance indicators (KPIs) related to incoming quality at wireless carriers
Conduct in-depth analyses of quality issues with a specific focus on product and packaging quality
Lead cross-functional collaboration to ensure products meet stringent carrier quality standards before shipment
Collaborate closely with headquarters (HQ) and global manufacturing/operations teams to align quality standards and practices

Role & Responsibilities

1. First Article Inspection (FAI) Management

FAI Process Management: Develop and implement FAI procedures to ensure that new products meet design and quality specifications for carrier requirements
Inspection Planning: Coordinate with R&D verification engineering and production teams to plan and execute FAI activities
Quality Standards Compliance: Ensure FAI processes comply with industry standards and regulations
Documentation and Reporting: Maintain detailed records of FAI results including inspection reports non-conformance reports and corrective actions

2. Carrier Inbound Quality & Collaboration

Carrier Inbound Quality KPI Achievement: Develop and execute strategies to achieve and exceed Inbound Quality KPIs required by wireless carriers
Carrier Quality Window Management: Support carriers quality testing and inbound inspection processes promptly resolving any quality holds or issues to prevent delays in carrier inventory receipt and sales schedules
Regular Quality Review: Lead routine quality meetings with carrier quality teams to share performance data discuss improvement opportunities and ensure Carrier requirements are integrated into Samsungs quality roadmap

3. Quality Control Management

Develop and implement quality control strategies manage inspection and testing processes and lead a team of quality assurance professionals
Quality Issue Resolution: Investigate and resolve quality issues promptly implementing corrective and preventive actions to prevent recurrence. Analyze root causes of defects and develop long-term solutions to improve product reliability
Data Analysis and Reporting: Monitor and analyze quality metrics preparing detailed reports for upper management to inform decision-making. Use data-driven insights to identify trends risks and opportunities for improvement

4. DOA Operation management

Lead and oversee the quality assurance processes for mobile DOA (Dead on Arrival) operations and related customer scorecards
Monitor and analyze DOA defect trends and deliver weekly/monthly DOA quality reports to internal leadership providing insights and recommendations for improvement
Conduct regular audits and inspections for DOA processes to identify areas for improvement and ensure adherence to quality standards
Support contract reviews and compliance checks to ensure alignment with Samsung return policies and regulatory requirements

Skills and Qualifications

Minimum Qualifications

Bachelors degree in engineering quality management or a related field
10 years experience in quality control engineering and analytics in the mobile and service industry
Proficiency in Korean required
Strong knowledge of quality standards and methodologies (e.g. ISO 9001/TL 9000)
Excellent leadership and team management skills
Strong analytical and problem-solving skills

Life @ Samsung - @ Samsung - full-time employees (salaried or hourly) have access to benefits including: Medical Dental Vision Life Insurance 401(k) Employee Purchase Program Tuition Assistance (after 6 months) Paid Time Off Student Loan Program (after 6 months) Wellness Incentives and many addition regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation based on company division and individual performance.

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At Samsung we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities inspiring our talent to be their true selves. Together we are building a better tomorrow for our customers partners and communities.

* Samsung Electronics America Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race color religion gender age national origin marital status sexual orientation gender identity status as a protected veteran genetic information status as a qualified individual with a disability or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application you have a disability and require a reasonable accommodation in order to participate in the application process please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Required Experience:

Senior Manager

Position SummaryHeadquartered in Englewood Cliffs N.J. Samsung Electronics America Inc. (SEA) the U.S. Sales and Marketing subsidiary is a leader in mobile technologies consumer electronics home appliances enterprise solutions and networks systems. For more than four decades Samsung has driven innov...

Position Summary

Oversee end-to-end quality control processes from manufacturing to final packaging and shipment within the United States
Develop and implement a comprehensive quality assurance (QA) management framework tailored for mobile products (smartphones tablets wearables) in the U.S. market
Drive the achievement of key performance indicators (KPIs) related to incoming quality at wireless carriers
Conduct in-depth analyses of quality issues with a specific focus on product and packaging quality
Lead cross-functional collaboration to ensure products meet stringent carrier quality standards before shipment
Collaborate closely with headquarters (HQ) and global manufacturing/operations teams to align quality standards and practices

Role & Responsibilities

1. First Article Inspection (FAI) Management

FAI Process Management: Develop and implement FAI procedures to ensure that new products meet design and quality specifications for carrier requirements
Inspection Planning: Coordinate with R&D verification engineering and production teams to plan and execute FAI activities
Quality Standards Compliance: Ensure FAI processes comply with industry standards and regulations
Documentation and Reporting: Maintain detailed records of FAI results including inspection reports non-conformance reports and corrective actions

2. Carrier Inbound Quality & Collaboration

Carrier Inbound Quality KPI Achievement: Develop and execute strategies to achieve and exceed Inbound Quality KPIs required by wireless carriers
Carrier Quality Window Management: Support carriers quality testing and inbound inspection processes promptly resolving any quality holds or issues to prevent delays in carrier inventory receipt and sales schedules
Regular Quality Review: Lead routine quality meetings with carrier quality teams to share performance data discuss improvement opportunities and ensure Carrier requirements are integrated into Samsungs quality roadmap

3. Quality Control Management

Develop and implement quality control strategies manage inspection and testing processes and lead a team of quality assurance professionals
Quality Issue Resolution: Investigate and resolve quality issues promptly implementing corrective and preventive actions to prevent recurrence. Analyze root causes of defects and develop long-term solutions to improve product reliability
Data Analysis and Reporting: Monitor and analyze quality metrics preparing detailed reports for upper management to inform decision-making. Use data-driven insights to identify trends risks and opportunities for improvement

4. DOA Operation management

Lead and oversee the quality assurance processes for mobile DOA (Dead on Arrival) operations and related customer scorecards
Monitor and analyze DOA defect trends and deliver weekly/monthly DOA quality reports to internal leadership providing insights and recommendations for improvement
Conduct regular audits and inspections for DOA processes to identify areas for improvement and ensure adherence to quality standards
Support contract reviews and compliance checks to ensure alignment with Samsung return policies and regulatory requirements

Skills and Qualifications

Minimum Qualifications

Bachelors degree in engineering quality management or a related field
10 years experience in quality control engineering and analytics in the mobile and service industry
Proficiency in Korean required
Strong knowledge of quality standards and methodologies (e.g. ISO 9001/TL 9000)
Excellent leadership and team management skills
Strong analytical and problem-solving skills