Forecasting Lead Principal Associate
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
About this role
This is an exciting opportunity to manage a small but mighty team responsible for producing demand forecasting for our Customer Operations area. If you are experienced in using tools and techniques to manipulate data managing others and interested in Forecasting and Planning then please read on!
What youll do
Lead a small team to cover the production of all forecasts across operations
Produce medium and long term customer demand forecasts for critical contact centre process areas and oversee the creation of back office operations forecasts
Play a lead role in the creation of our operations budgets and outlook refreshes with Finance through the provision of future volume demand views
Utilise planning data models and insight to provide compelling advice and recommendations
Maintain strong collaborative relationships by engaging stakeholders to become a trusted partner of the operation
Continually improve the quality and accuracy of our forecasts by reviewing tools assumptions models and processes
Communicate capacity plan outputs in a simple easy to understand way
Ensure the efficient and effective use of resources in line with agreed planning periods
What were looking for
Experience of producing forecasts in an operational environment to deadlines
Understanding of complex models (Excel based) to enable a continuous improvement based approach and solve problems
Experience coaching and managing a small team to maintain engagement and good service to our customers
Fantastic stakeholder management skills and ability to manage multiple stakeholders and effectively
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. Wed love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.
Where and how youll work
This is a permanent position and will be based in our Nottingham offices.
Our flexible hybrid working model gives you the opportunity to work both remotely and in our offices which provide great spaces for in-person collaboration.
Our core office days are Tuesday to Thursday but the number of days you actually spend in the office will be led by your team the work youre doing and your preferences. Many of our associates have flexible working patterns so were open to discuss flexible working arrangements with you.
Whats in it for you
Bring us all this - and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including season-ticket loans cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym subsidised restaurant mindfulness and music London you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
What you should know about how we recruit
We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:
REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies
OutFront to provide LGBTQ support for all associates
Mind Your Mind signposting support and promoting positive mental wellbeing for all
Women in Tech promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders particularly for female talent in our industry
If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Staff IC
Key Skills
- Business Development
- Classroom Experience
- Dayforce
- Go
- Cloud Computing
- AWS
- Teaching
- Administrative Experience
- Leadership Experience
- negotiation
- SAS
- Data Analysis Skills
