Senior Managing Director, Retail Advisory Services

Position Overview

We areseekinga visionary and experiencedSeniorManaging Director Retail AdvisoryServicesto lead and expand JLLs specialized retail design and advisory services across the Americas region within our Projects & Development Services business. Thisseniorrole combines strategic leadership of a high-growth business with deep retailexpertiseto oversee a portfolio of retail accounts program managers and specialized retail advisory teams. The successful candidate will drive business development initiatives across retail sectors while ensuring exceptional delivery of services to retail clients throughout North and South America. This position requires exceptional leadership qualities proven retail industryexpertise and a passion for retail client success in an evolving omnichannel marketplace.

Key Responsibilities

Strategic Business Development & Retail Leadership

• Develop and execute comprehensive strategic plans to achieve portfolio growth targets revenue generation and profitability goals for retail advisory services across the Americas

• Lead strategic discovery sessions with retail prospects to uncover complex brand and customer experience needs developing comprehensive solutions for multi-site retail operations

• Foster a proactive retail-focused sales culture and promote cross-selling opportunities across retail accounts PDS services and retail industry verticals

• Identifykey Americas retail market trends client needs and emerging opportunities to position JLL as the premier retail advisory partner

• Lead high-stakes contract negotiations for Americas retail accounts including national rollouts flagship store developments and brand transformation initiatives

• Develop and implement retail client retention programs to ensure long-term partnerships with major retail brands and maximize lifetime value

Financial Performance & Portfolio Management

• Monitor financial performance metrics across the retail portfolio driving accountability andidentifyingareas for improvement

• Develop retail ROI models store performance metrics and complex retail pricing strategies

• Prepare and present quarterly business reviews and performance reports to senior leadership providing insights and strategic recommendations

• Establish andmonitorkey performance indicators aligned with Americas retail business goals and retail market metrics

Team Leadership & People Development

• Build lead and develop high-performing teams of program managers project managers and retail specialists setting clear expectations and providing guidance for success

• Mentor and develop retail business development professionals across the Americas through retail-specific coaching skills building and performance management

• Promote a collaborative and inclusive work environment that fosters teamwork retail innovation and excellence

• Conduct performance evaluations andidentifytraining and development needs to enhance retail-specific team capabilities

• Proactively recruit retail talent and upskill existing talent to ensure technical and leadership capabilities for retail client retention and service delivery

Client Relationship Management &Retail AdvisoryExcellence

• Develop andmaintainstrong relationships with key retail clients at C-Suite andseniorlevels serving as their trusted retail advisor

• Foster client relationships with major retail brands across the Americas as a retail client champion

• Collaborate with program managers to understand retail clientobjectives evaluate performance andidentifyopportunities for continuous improvement

• Providestrategic guidance in addressing retail client concerns and resolving complex retail-specific issues

• Activelyparticipatein strategic retail client events industry conferences and retail trade shows

Retail Market Expertise & Innovation

• Serve as a thought leader and subject matter expert in Americas retail design trends consumer behavior and omnichannel retail strategies

• Identifyand cultivate strategic partnerships with retail developers shopping center operators and retail technology providers

• Collaborate with Americas Retail Marketing to develop campaigns thought leadership and sales enablement materials

• Develop scalable retail service models that enable efficient growth across multiple Americas markets whilemaintainingbrand consistency

Requirements

Experience & Education

• Bachelors degree in Architecture Interior Design Construction Engineering Business Retail Management or related field; Advanced degree preferred

• Minimum 15-20 years of proven business development leadership experience in Americas retail design sector with deep retail marketexpertise

• Demonstrated success leading business development teams within retail architecture retail design and/or commercial real estate firms

• Proventrack recordmanaging major retail brand accounts and multi-site retail rollouts across North and South America

Retail Technical Expertise

• Deep understanding of Americas retail design processes retail construction methodologies and brand implementation across multiple regional markets

• Strong knowledge of retail architectural design standards retail technology integration visual merchandising and retail branding fundamentals

• Progressive understanding of Americas retail trends omnichannel retail strategies and consumer behavior patterns

• Understanding of regional retail market differences shopping center dynamics and cultural retail preferences across the Americas

Leadership & Business Skills

• Exceptional leadership and people management skills withdemonstratedability to mentor motivate and develop high-performing retail teams

• Strong retail financial acumen and ability to drive financial performance within a retail portfolio

• Excellent communication and presentation skills with ability to engage and influence retailseniors and stakeholders at all levels

• Proven ability to translate retail brand vision into sales excellence across diverse retail markets

• Strong problem-solving and strategic thinking capabilities for complex retail client challenges

Additional Requirements

• Results-oriented mindset with commitment to achieving ambitious retail sales targets and delivering exceptional retail client service

• Extensive experience working with complex Americas retail businesses and retail real estate across multiple regions

• Data-driven decision-making capabilities with strong analytical skills in retail performance and consumer insights

• Ability to travel across the Americas region

• Experience leading retail transformation initiatives and retail change management programs