IT Analyst

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans weve built our platforms from the ground upnot on outdated legacy systemsso homeowners lenders and investors experience greater transparency efficiency and care. By unifying processes into a modern AI-native operating system were leading the way in automation compliance and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple secure and financially empowering. To achieve this we bring together world-class engineers servicing experts lending professionals and operations leaders who share a passion for improving the homeowner journey. Were not only reshaping what servicing and lending look like todaywere creating opportunities for talented people to help drive the future of the industry.

As we continue to grow Valon is expanding its footprint across multiple states opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation collaboration and customer impact go hand in hand. Mortgage is just the beginningwere building the future of regulated finance and we want you to be part of it.

Information Technology at Valon

The Valon IT Team is a very small close-knit team. We depend and rely on each other for assistance coverage and order to meet our achievements to date we have to know each others roles and responsibilities in great detail. At Valon IT leadership is fully invested in team growth and promotion from within. Your career will blossom and youll never be bored or stagnant as a member of the Valon IT Team.

About the Role

As a member of The Valon IT Team you will support every department team and employee at Valon. You will play a key role in ensuring the continued success of our servicing operations team. You will partner with a variety of high-level stakeholders to maintain our daily fast-paced office operations. You will be responsible for responding to technical support queries in a timely and accurate manner including requests for hardware repair equipment relocation and system access. You will continually test adopt and implement new technologies to advance Valons efforts to transform the servicing industry.

Responsibilities

• Install and configure Windows and Mac laptops software cloud services systems networks MFA devices printers and scanners.

• Manage the on- and off-boarding of users as well as the provisioning and de-provisioning of devices.

• Effectively respond to requests and track work in Jira Service Management

• Manage and restock inventory as needed.

• Roll out and support software updates and other laptop security services and policies.

• Support and service SSO (Single Sign On) with third-party software for increased security and convenience.

• Create effective user-facing communications and guidance.

• Operate independently with a high degree of professionalism while also being a member of a close-knit team.

Ideal Background

• 2 years of experience in desktop and mobile administration Google Workplace administration service management identity and access management network administration and business system administration

• Experience with the flexibility necessary in a tech startup environment

• Excellent written and verbal communication skills

• Excellent problem-solving abilities

• Refined attention to detail and accuracy

• Tech full stack experience

• Security remediation and audit experience

Minumum Qualifications

• Minimum education requirement: High school diploma or GED equivalent required

Benefits

• Compensation: Competitive salary and the opportunity to partake in our performance bonus program and 401k plan.

• Health & well-being: Well invest in your physical and mental well-being with comprehensive medical dental and vision benefits a One Medical membership and Talkspace.

• Food & meals: In-office snacks and drinks Bagel Fridays and regular food trucks on the premises.

• Commuter benefits: We offer pre-tax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient.

• Grow together: Company-wide orientation for you to successfully onboard alongside other learning and development opportunities including regular review cycles that feature 360 degree feedback.

• Play together: Quarterly budgets for team and company outings. Use it for team swag cooking classes or team dinners!

• Generous time off: 17 days of paid time off sick days and 11 company holidays.

Throughout the interview process please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.

Required Experience:

IC