Automotive Service Appointment Coordinator
Share
Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Automotive Service Appointment Coordinator
Capital Automotive Group
At Capital Automotive Group we are driven by a simple mission: to exceed expectations for our customers employees and our service departments continue to grow we are looking for a Service Appointment Coordinatorto help create an exceptional customer experience from the very first interaction.
This role is perfect for someone who thrives in a fast-paced environment enjoys helping people and has strong organizational and communication skills.
What Youll Be Doing:
- Answer incoming service calls and assist customers with scheduling service appointments
- Coordinate and manage daily service appointment calendars
- Confirm upcoming appointments and follow up with customers as needed
- Gather vehicle and service information to ensure appointments are scheduled accurately
- Communicate clearly with service advisors and technicians to support efficient workflow
- Provide friendly professional customer service on every interaction
- Assist with outbound calls appointment reminders and service follow-ups
- Maintain accurate customer records and appointment notes in the system
- Help ensure a smooth and positive experience for every service customer
What Were Looking For:
- Previous customer service call center or appointment scheduling experience preferred
- Automotive dealership or service department experience is a plus but not required
- Strong communication and phone skills
- Excellent organization and attention to detail
- Ability to multitask and manage a high call volume
- Positive attitude and team-oriented mindsetBasic computer proficiency and comfort working in scheduling systems
- A genuine passion for helping customers
What We Offer:
- Competitive pay
- Medical dental and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts on vehicles parts and service
- Opportunities for career growth and advancement
- Ongoing training and development
Why Capital
Because great careers start with the right environment.
Because great careers start with the right environment.
Capital Auto Group is home to 1500 team members across20 automotive and powersports franchises. Were family-owned growth-focused and committed to building careers not just filling roles. Here performance is rewarded development is prioritized and culture matters. You belong at Capital.
Capital Auto Group is an equal opportunity employer committed to diversity inclusion and a workplace where everyone can succeed.
Required Experience:
IC
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
CAPITAL is currently seeking a skilled and customer-focused Automotive Service Technician to join our team. The Service Technician will be responsible for diagn...
