Senior Director, IT Agent Distribution Platforms

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years AmeriLife has been a leader in the development marketing and distribution of annuity life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Job Description

The Senior Director will manage multiple Director- and Senior Managerlevel platform owners and will be accountable for shaping the long-term digital platform strategy driving operational excellence and ensuring strong vendor-led delivery across a diverse ecosystem that includes Salesforce Kizen Varicent OneHQ AgentSync workflow systems and portal platforms.

This leader will partner closely with Health & Wealth Distribution Contracting Licensing Finance Commissions Operations Data Engineering and Compliance teams to ensure AmeriLifes agent-facing systems are scalable integrated reliable and aligned with business objectives.

This highly visible role will lead enterprise transformation initiatives cross-platform modernization and digital experience improvements while building a high-performing team and maintaining effective vendor partnerships.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Enterprise Platform Ownership & Strategy

• Own the end-to-end platform strategy for all agent and distribution systems including CRM contracting commissions workflow and portals.
• Support a multi-year roadmap that ensures systems scale with AmeriLifes growth and acquisition strategy.
• Drive alignment between business objectives and platform capabilities ensuring technology investments deliver meaningful business value.
• Champion modernization initiatives and help evolve AmeriLifes digital agent experience.

Leadership & Organizational Management

• Directly manage and mentor a team of Directors and Senior Managers responsible for major enterprise platforms.
• Establish strong governance performance expectations operating models and delivery standards across the organization.
• Build a culture of accountability collaboration innovation and continuous improvement.
• Develop long-term talent strategies and organizational structures to support platform growth.

Cross-Platform Integration & Architecture

• Ensure seamless integration and data flow across CRM contracting workflow commissions and portal systems.
• Partner with Architecture Security and Data Engineering teams to enforce platform standards cybersecurity requirements and data governance.
• Oversee design decisions that ensure interoperability reliability and scalability across the ecosystem.

Vendor & Partner Management

• Oversee multiple SaaS product vendors and Service Integrators responsible for implementation configuration and support of agent platforms.
• Manage vendor contracts SOWs renewals and performance scorecards.
• Hold vendors accountable for delivery quality SLAs transparency and value realization.
• Drive a consistent vendor governance framework across all platforms.

Operational Excellence & Production Oversight

• Ensure reliable production operations for all agent and distribution systems.
• Oversee SLAs KPIs monitoring alerting incident management and escalations across platforms.
• Drive root-cause analysis and systemic improvement initiatives to resolve recurring issues.
• Ensure platforms meet compliance audit and regulatory standards.

REQUIRED QUALIFICATIONS:

• 15 years of progressive IT leadership experience.
• 7 years in roles leading large-scale enterprise platforms or portfolios.
• Experience managing Director-level leaders and large vendor ecosystems.
• Deep understanding of CRM contracting commissions workflow and portal technologies (Preferred: Salesforce Kizen Varicent AgentSync/OneHQ etc.).
• Proven success managing complex integrated SaaS environments with vendor-led delivery.
• Strong knowledge of enterprise integration patterns APIs data governance and security.
• Excellent executive communication leadership presence and stakeholder management skills.
• Ability to lead through ambiguity and drive outcomes in a highly matrixed environment.

PREFERRED QUALIFICATIONS:

• Experience in Insurance Financial Services or Agent/Producer distribution environments.
• Familiarity with the agent lifecycle (recruiting contracting onboarding workflow commissions).
• Experience leading modernization or digital transformation initiatives.
• Strong financial and vendor contract management skills.
• Experience working in acquisition-heavy or multi-entity organizations.

What AmeriLife Offers

A comprehensive benefits package that includes PTO medical dental vision retirement savings disability insurance and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression age national origin ancestry disability genetic information marital status veteran or military status or any other protected characteristic under applicable federal state or local law. We are committed to providing an inclusive equitable and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process please contact us at .

Pay Transparency Statement

We are committed to pay transparency and equity in accordance with applicable federal state and local laws. Compensation for this role will be determined based on skills qualifications experience and market factors. Where required by law the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information such as benefits bonuses and commissions will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about discussing or disclosing their pay or the pay of another employee or applicant as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening which may include employment verification education verification criminal history check and other job-related inquiries as permitted by law. All screenings are conducted in accordance with applicable federal state and local laws and information collected will be kept confidential. If any adverse decision is made based on the results applicants will be notified and given an opportunity to respond.