Rental Technician Fleet Management UTK
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Rental Technician is a customer-driven position with direct impact to the success of our rental program. The position ensures that vehicles are safe reliable clean and ready for daily rentals.In addition this individual will assist customers directly. Excellent customer service will be required in-person through email and over the telephone. Daily operations will require using specialized software and browser-based applications to execute goals. Accordingly this position requires an individual with a high comfort level utilizing technology to achieve our objectives.
Responsibilities
- Ensure rental vehicles are prepped and safe for daily rentals including damage and routine wear inspections while ensuring the vehicles and rental facilities allow for an excellent customer experience. This will include visually inspecting vehicles for damage and ensuring the completion of proper damage documentation.
- Cleaning vehicles includes vacuuming hand washing sanitizing and ensuring proper UT vehicle documentation and supplies are included.
- This position also ensures the key kiosk room parking lot fuel island and other external areas are well organized clean and safe for all personnel.
- This position will work closely with other employees including full time students and temp workers and must ensure frequent and quality communication with others including occasional guidance to student employees.
- Ensure quality internal and external customer experiences through productive phone face-to-face and email conversations to include informal customer training of Fleet policies and practices.
- Fully utilize all fleet software to ensure up-to-date and accurate records for all assets users rental work orders and reservations. In addition use the software to keep track of all rental processes and priorities.
- Assist in placing sublet reservations with outside companies for customer use.
- Any other tasks may be assigned based on business need
Qualifications
Required Qualifications
Education: High School
Experience: None
Knowledge Skills Abilities:
Ability to legally and safely operate fleet light & medium duty vehicles
Ability to physically clean vehicles including exterior and interior
Ability to quickly learn and understand software heavily utilized to complete rental tasks
Preferred Qualifications
Education: Vocational or technical
Experience: 1-2 years of work experience
Knowledge Skills Abilities:
Ability to prioritize tasks
Computer skills and experience with software such Microsoft Office or fleet servicing software
Pay for this position is $18/hour.
Work Location
- Location: 1201 UT Drive Fleet Management
- Onsite Hybrid or Remote - Onsite
About The College/Department/Division
Our departmental drive is centered around supporting the campus mission and vision through providing reliable and safe transportation for UT-related travel while overseeing the entire cradle to grave process associated with UT-owned vehicles. These tasks include vehicle sourcing and purchasing new vehicle inspections servicing repair fuel management telematics management roadside assistance documentation management and eventual surplus. As a University Service Center we also recover all our expenses through fee-generated services including monthly lease charges daily rental charges and shop labor recoveries which are assessed against UT departments.
We are a streamlined operation with ten full time employees who are managing over 700 assets (including a 100-vehicle rental fleet) and supporting thousands of reservations per year for UT business-related travel while maintaining a budget under $3m per year. Our operation includes a service shop onsite fuel island vehicle wash bay parking lot for 100 assets and daily rental fleet with 24/7 access.
Required Experience:
IC
Key Skills
- Sales Experience
- Time Management
- Customer Service
- Organizational skills
- Computer Skills
- Construction Experience
- Generator Repair
- Management Experience
- Microsoft Outlook
- Territory Management
- Operations Management
- Property Management
About Company
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for ... View more
