UXSpecialist

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions protect half a billion and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade IJMs Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence we are seeking a UXSpecialistto lead the design and development of intuitive high-performing digital experiences across and related platforms.

TheUX Specialistis a senior individual contributor and thought partner who leads UX strategy research and design while collaborating closely with Web DevelopmentCreativeContent SEO Analytics and IT partners. The ideal candidate is a seasoned UX practitioner with experience designing for complex websites diverse audiences and mission-driven organizations.

This position is remote with occasional travel to our headquarters in the Washington DC area. It reports to theDirector Digitaland is only available to candidates with the right to work in the U.S.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington DC area or remote for non-local candidates. It reports to the Global Director Digital and is only available for candidates with the right to work in the US.

Responsibilities

UXStrategy & Leadership

• Lead UX strategy and execution for and other priority constituent-facingand internal-facingdigital experiences.

• Define and evolve UX principles standards and best practices across IJMs digital ecosystem.

• Serve as the primary UX thought partner for Creative Web Development Content SEO Analytics and IT stakeholders.

• Advocate for user-centered accessible and inclusive design practices across all digital initiatives.

Research Discovery & Design

• Plan and conduct UX research including usability testing tree testing journey mapping surveys and qualitative analysis.

• Translate research findings and data into clear UX insights recommendations and design solutions.

• Develop wireframes user flows information architecture and experience designs for new and existing initiatives.

• Apply accessibility and usability best practices including compliance with WCAG and Section 508 standards.

Collaboration & Experience Optimization

• Partner with SEO and analytics stakeholders to ensure UX decisions support discoverability engagement and conversion goals.

• Collaborate with content strategists and writers to ensure content structure and information architecture meet user needs.

• Support ongoing experience optimization efforts by applying research insights and performance data.

• Provide UX guidance for campaign landing pages and high-impact digital moments.

Platforms Systems & Governance

• Partner with CMS and platform owners to ensure UX best practices are reflected in templates components and content structures.

• Provide UX input and guidance for constituent-facing platforms such as fundraising events surveys and video hosting tools.

• Contribute to digital content governance byadvising onUX-related standards patterns and documentation.

Enablement Documentation & Reporting

• Educate and enable cross-functional partners on UX principles patterns and best practices.

• Document UX standards learnings and recommendations to support consistency and scale.

• Analyze and communicate UX-related insights using research findings and digital analytics.

Education & Experience

• Bachelors degree in UX design human-centered design marketing business ora relatedfield.

• 57 years of professional experience in UX interaction design or digital experience design.

• Demonstrated experience leading UX strategy for complex websites or digital platforms.

• Strong portfolioshowcasingUX research wireframing and experience design work.

• Experience collaborating with developers content strategists marketers and analytics partners.

• Working knowledge of SEO analytics and content strategy as they relate to user experience.

Technical Competencies

• Proficiencyin wireframing and design tools such as Figma Sketch or Adobe Creative Suite.

• Experience conducting research andinterviewto uncoveruser needs andvalidatedesign decisions.

• Experience using analytics tools (e.g. Google Analytics) to inform UX decisions.

• Experience with usability and behavior analysis tools such as Hotjar Crazy EggMouseflow or similar.

• Familiarity with CMS-driven websites; experience with Craft CMS is a plus.

• Basic understanding of HTML and CSS.

Critical Qualities

• Eager commitment to IJMs Core Values: Christian Professional and Bridge-Building.

• Highly curious and intellectual rigor. Naturally asks why to seek patterns and deep understanding challenges assumptions pursues clarity over convenience.

• Influence over authority: able to build trusting relationships across teams and levels within the organization and guide strategy through insight rather than positional power.

• Excellent communication skills with an emphasis on distilling complex information into simple actionable recommendations avoids unnecessary complexity.

• Strong time management and organizational skills to manage multiple stakeholders projects and priorities while maintaining accuracy and attention to detail.

Application Process

Upload Resume Cover Letter & Statement of Faith* in one PDF document.

*What is a statement of faith
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include at a minimum a description of your spiritual disciplines (prayer study etc.) and your current fellowship or place of worship.

What does IJM have to offer

• Comprehensive Medical/Dental/Vision benefits

• Monthly commuter and parking benefits in the DC metro area

• Retirement benefit options

• Paid leave starting at 23 days

• 12 holidays (plus early release the day prior)

• Daily quarterly and annual community spiritual formation

• Robust staff care resources

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy Protection against Sexual Exploitation Abuse and Harassment Policy and Code of Ethics. Candidate selection is based on technical competence recruitment selection and hiring criteria subject to assessing the candidates value congruence and thorough background police clearance and reference check processes.

At IJM were committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race color age sex marital status or political ideology to apply for employment. While we welcome everyone into this work we truly believe that the work we are doing is Gods work not our own and practice spiritual disciplines together daily. Thats why we legally require under SEC. 2000e-1 Section702 of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith as defined by the Apostles Creed.

IJM requires a background check police clearance and thorough review of references with an employment offer and/or employment contract.