Business Analyst – Brand Experience Centers & Stores Permanent Contract (CDI) – Pernod Ricard HQ, Paris

Meet Pernod Ricard and experience our Convivial Spirit

Ready to join Pernod Ricard the worlds leading premium spirits organization

With one of the industrys most comprehensive and diversified portfolios Pernod Ricard brings together 18 of the worlds top 100 spirits brands including Absolut Vodka Jameson Irish Whiskey and Martell Cognac sold in more than 160 countries worldwide.

As Créateurs de Convivialité our purpose is to inspire authentic moments of sharing through our iconic brands. Conviviality is our secret ingredient embedded in everything we do and rooted in each of us. It is what drives our collective success empowers people to shape their own path and encourages everyone to bring their authentic self to every occasion.

If the description below sounds like you dont wait to apply.

About the Tech Team

Our global Tech team operates in an agile product organization within a dynamic international environment where collaboration and innovation go hand in hand.

By joining us you will play a direct role in shaping and deploying the solutions that power the visitor experience across Pernod Ricards Brand Experience Centers and stores around the world. You will be part of a team that embraces adaptability continuous improvement and product excellence to support the future of consumer experiences.

Purpose of the position

As Business Analyst your mission will be to help Pernod Ricard deliver a seamless and premium consumer experience across its Brand Homes and Experience Centers by deploying best-in-class solutions across key visitor touchpoints.

From ticketing and retail to payment and hospitality you will help translate business needs and consumer insights into meaningful recommendations and concrete actions. Your contribution will support the development of a consistent efficient and elevated experience for visitors across our global network of Brand Homes.

Our ambition is to become the internal experts in experience and spiritourism within Pernod Ricard.

You will report to the Experience Center Product Owner and work closely with internal stakeholders such as local Brand Home teams Tech teams and configuration specialists as well as with external vendors and solution providers.

Your key responsibilities

1/Ensure seamless deployment of innovative solutions in Brand Experience Centers

• Contribute to the international deployment of point-of-sale ticketing and payment solutions across the Groups Brand Homes.

• Adapt deployment approaches to the specific needs and archetype of each Brand Home.

• Take ownership of one of the deployed solutions and act as its Subject Matter Expert ensuring end-to-end deployment and continuous improvement.

• Engage with stakeholders to prioritize and manage the product backlog in line with business priorities.

2/Drive customer-centric strategies to enhance the visitor experience

• Use data analysis to understand visitor preferences behaviors and support the design of new services and enhancements.

• Capture business needs and translate them into a clear Tech roadmap driving feature development testing and deployment.

• Help foster a strong customer-centric mindset by collecting analyzing and addressing consumer feedback.

• Identify and implement solutions that elevate the visitor experience and exceed expectations in our Brand Homes.

3/Optimize the lifecycle of Brand Experience solutions

• Manage the product lifecycle from ideation to implementation ensuring alignment with strategic objectives.

• Lead backlog grooming and prioritization sessions in line with Agile ways of working using Jira and other internal tools.

• Monitor the performance of deployed solutions and recommend iterative improvements based on data and feedback.

• Support operational continuity by contributing to the maintenance and evolution of existing solutions where needed.

4/Contribute to innovation and future capabilities

• Explore opportunities to leverage AI data and emerging technologies to enrich visitor experiences.

• Contribute to the development of future capabilities in hospitality personalization and experience optimization.

• Help position the team as a center of expertise for Brand Experience innovation across the Group.

Your profile

Bachelors or Masters degree in Business Information Technology Project Management or a related field.

You bring at least 5 years of experience in a Business Analyst Product Analyst or Project Management role.

Experience in one or more of the following environments would be highly valued:

• retail or physical point of sale

• hospitality or events

• tourism or spiritourism

• customer experience

• deployment of SaaS or digital business solutions

Key skills and capabilities

• Strong analytical and problem-solving skills

• Clear and concise communicator able to engage with a wide range of stakeholders across business markets creative and tech teams

• Highly proactive and autonomous with the ability to move topics forward with limited supervision

• Results-driven with a strong focus on execution and business impact

• Solid understanding of Agile ways of working including user stories acceptance criteria backlog management and UAT coordination

• Strong interest in customer experience innovation and data-driven decision-making

Experience in hospitality venue management experiential environments or spiritourism would be a strong plus.

Why join us

• Join a global leader in premium spirits with iconic brands and a unique culture

• Work on high-visibility international projects at the intersection of tech data retail and consumer experience

• Help shape the future of Brand Homes and spiritourism across Pernod Ricard

• Be part of an agile collaborative and entrepreneurial environment where your impact is visible

If you are excited by the idea of building best-in-class visitor experiences in some of Pernod Ricards most iconic locations around the world we would love to hear from you.

Timeline

Step 1 Application & CV review (application deadline: March 23)
Our Talent Acquisition team reviews all applications and selects candidates whose profiles best match the role.

Step 2 Initial interview (30 minutes) March 23 to March 27
A first conversation with the recruiter to discuss your background motivations and expectations.

Step 3 In-depth interview with the recruiter March 30 to April 3
A more detailed discussion focusing on your experience problem-solving approach and understanding of the role.

Step 4 Business case & Hiring Manager interview April 6 to April 10
You will meet the Product Owner and discuss a short business case designed to explore your reasoning analytical skills and approach to the role.

Step 5 Final interview April 13 to April 18
A final discussion with HR and senior stakeholders to confirm mutual alignment.

Final decision and offer Week of April 20

Apply now and experience our convivial spirit !

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