Head of Collections and Recoveries

At Koalafi we believe in a world where no one has to put an important purchase on hold. Thats why were making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers while increasing sales and strengthening customer loyalty. Their 2M customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200 Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how were transforming the financing experience and joining our team

What Youll Do

The Director of Collections and Recoveries is a highly analytical business leader responsible for overseeing and optimizing all aspects of the companys collections and recoveries functions. This individual contributor role will develop and deliver the strategy and roadmap collaborating across internal teams and external partners to execute and optimize our loss mitigation efforts. The ideal candidate will have deep collections and recoveries expertise very strong analytical and problem solving skills cross-functional leadership skills and a deep understanding of consumer finance regulations.

Key Responsibilities:

• Strategic Leadership:Developimplementandoptimizea comprehensive collections andrecoveriesstrategy aligned with the companys overall businessobjectives.
• Operational Excellence: Oversee daily operations ensuring business intent is supported by operational excellence - delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with third-parties for the delivery of the strategy.
• Risk Management & Regulatory Compliance:Identifyand mitigate potential risks associated withcollectionsactivitiesincludingstrict adherence to all federal state and local regulations governing collections and recoveries.
• Financial Performance:Own the Collections and Recoveries budget and maximize return on operational expenses.
• Technology and Innovation:Leverage technologyto improve efficiency and effectiveness including the implementation of new collection systems and tools.
• Customer Experience:Balance aggressive collections with a customer-centric approach minimizing negative impacts on customer relationships.
• Additional responsibilities may vary based on the companys needs and requirements.

About You (Required Qualifications)

• 5 years of experience in collections and recoveries in the consumer finance industry.
• Bachelors degree in Business Administration Finance or another quantitative/analytics field.
• Strong understanding of consumer finance regulations including the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.
• Excellent analytical and problem-solving skills.
• Strongcommunicationinfluencingand interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Location Requirement: This position requires regular in-person attendance at one of our office locations (Richmond VA or Arlington VA). Candidates must already be located within a commutable distance to either office location as relocation assistance is not available at this time.

Preferred Qualifications

• Advanced degree (MBA orMS).
• Ability and familiarity with SQL Snowflake and other data/analytics tooling

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation trust and ownership. Youll get outside your comfort zone build meaningful relationships and most of all take charge of projects that ultimately help people get the things they need most.

Benefits:

At Koalafi you will have a direct impact on our products and help shape the companys success. We offer competitive compensation & benefits packages to keep you at your best:

• Comprehensive medical dental and vision coverage
• 20 PTO days 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal paternal)
• Inclusion and Associate Engagement Programs

Who we are & what we value:

• We focus on whats most important
• We set clear expectations and deliver
• We embrace challenges to reach our full potential
• We ask How can this be better
• We move fast together