Senior CCaaS Solution Architect
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Job Location:
Milton Keynes - UK
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
Unisys is a global technology solutions company that powers breakthroughs for the worlds leading organizations. We specialize in delivering secure cutting-edge digital platforms cloud and infrastructure services enterprise computing and business process solutions.
With a legacy of innovation and a forward-thinking mindset Unisys helps clients across industriesfrom government to financial servicestransform their operations and achieve mission-critical outcomes. Join us and be part of a team thats redefining whats possible through technology.
TheroleofaCCaaSSolutionArchitect:
Designingend-to-endCCaaS solutions:Architectingsolutionsthatmeetbusinessrequirementsandalignwithcustomerexperiencegoals.
Integrationwithenterprisesystems:IntegratingCCaaSsolutionswithCRMERPandotherenterprisesystemstoensureseamlessdataflowandoptimizedperformance.
Technicalleadership:Leadingandmentoringateamoftechnicalexpertstoensureefficientdeliveryofsolutions.
Projectplanning:Developingdetailedprojectplanstimelinesandmilestonestoensuretimelydelivery.
Implementation:OverseeingtheimplementationofCCaaSsolutionsensuringtheymeetalltechnicalfunctionalandperformancerequirements.
Documentation:Producingcomprehensivedocumentationforthesolutionincludingarchitecturediagramstechnicalspecificationsanduserguides.
Continuous Improvement: Staying updated with the latest trends and technologies in CCaaS and incorporating best practices into the implementation process. Candidates should have a strong understanding of CCaaS platforms experience with system integration concepts and knowledge of database technologies and security best practices in cloud environments. Experience with AI-enabled features and omnichannel routing is also beneficial.
Provides Solutions Architecture consultation and advice Unisys-wide.
Works with clients Product Owners Sales & Sales Excellence teams and other stakeholders to align the architectural direction of solution intent.
Serves as lead on large-scale solution and component development engaging with cross-functional leaders and stakeholders to ensure mutual understanding ongoing communication and alignment of outcome expectations.
Conducts or leads studies to determine the economic technical and organizational feasibility of proposed solutions.
Works on applications and system problems that are highly complex and diverse in scope require input from divergent cross-functional teams and have potentially company-wide impact.
You will be successful in this role if you have:
BA/BS degree and 8 years relevant experience OR equivalent combination of education and experience
Proven track record in the CCaaS space as an architect
Become part of our Winning Culture! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
Corporate Social Responsibility and DEI (Diversity Equity and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.
Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!
International work opportunities abroad for all employees
Wellbeing & Employee Assistance Program: Your (mental) health is important to us and is treated confidentially by a neutral party!
Solid qualification- performance- & competence-based remuneration model attractive pension scheme and various allowances
Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
What do we offer
- Pension
- Life Assurance
- Private Medical
- Option for private dental
#LI-PJ1
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Senior IC
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
