Field Service Manager

At Viwinco we believe exceptional service is just as important as exceptional products. We are looking for a Field Service Manager to lead our Factory Direct Warranty and Chargeable Service this role you will drive operational excellence lead a team of field professionals and ensure our customers receive best-in-class service across all markets.

This position is ideal for someone who enjoys leading teams improving systems and delivering outstanding customer experiences while helping grow a strategic service operation.

What Youll Do:

• Provide direct and multi-level leadership for field technicians coordinators and service managers.
• Manage and support a remote workforce while maintaining strong team engagement.
• Review and approve weekly timecards and PTO requests.
• Establish and maintain in-field service standards across all markets.
• Ensure warranty and chargeable service work is delivered accurately efficiently and professionally.
• Maintain a customer-first mindset and promote first-call resolution.
• Partner closely with Sales and Customer Service teams to ensure total customer satisfaction.
• Support escalated service situations and help drive effective resolutions.
• Lead the execution and optimization of the Salesforce Field Service platform.
• Ensure the team fully utilizes systems for scheduling reporting and service tracking.
• Maintain accurate and timely documentation and reporting.
• Identify opportunities to expand Chargeable Service revenue streams.
• Improve service delivery with a lean efficient approach that differentiates Viwinco in the marketplace.

Be Where the Work Happens:

• Travel up to 50% for training field supervision and customer escalations.
• Work effectively from the office remotely and on the road.

What You Bring:

• 35 years of management experience in window service installation or a similar construction-related field.
• Experience leading teams in a matrixed or multi-location environment.
• Strong understanding of patio door and window service/repair.
• Experience using and improving Salesforce Field Service or similar platforms.
• Excellent verbal and written communication skills.
• Strong presentation and training abilities.
• Ability to analyze reports identify trends and solve complex problems.
• Highly organized with strong attention to detail.
• Empathetic approach to customer concerns.
• Strong commitment to customer service and first-call resolution.

Why Join Viwinco

• Opportunity to lead a growing service organization
• Work with a team committed to quality and customer satisfaction
• Make a direct impact on service innovation and operational excellence

If youre a hands-on leader who thrives in fast-moving environments and enjoys building strong service teams wed love to hear from you.

Required Experience:

Manager