Field Services Engineer (Santiago, Chile)

Santiago - Chile

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Remote or Hybrid or Onsite

What you will do

Technical Support & Field Service: Perform on-site installations preventive maintenance troubleshooting repairs and upgrades for Stryker products with focus on MAKO Q-Guidance and support for Endoscopy Instruments and Medical devices.
Service Documentation & Systems: Accurately register all services performed in ERP/CRM systems (JDE/Salesforce) to maintain equipment history ensure traceability and manage depot logistics.
Inventory & Tools Management: Monitor and control field inventory spare parts tools technical documentation and ensure device history is always up to date.
Customer Satisfaction & SLA Compliance: Respond promptly to customer requests ensuring service levels uptime and contractual obligations (SLAs warranties preventive maintenance) are consistently met or exceeded.
Internal Collaboration: Provide technical support to internal teams such as Sales Marketing RAQA and Operations including training troubleshooting assistance demo equipment handling and surgery support when needed.
Installations & Project Management: Lead or assist in equipment installations validate site requirements coordinate with third-party vendors (3PV) and ensure proper handling and setup of materials.
Compliance & Quality Assurance: Adhere to Strykers Code of Conduct quality procedures and regulatory requirements ensuring accurate documentation proper complaint reporting (Trackwise) PFA application and tool calibration management.
Training & 3PV Oversight: Provide technical training to colleagues sales reps and third-party vendors; oversee 3PV performance ensuring compliance with legal quality and performance standards.

What you will do

Required:

Bachelors degree in Mechanical Electronics or Biomedical Engineer.
Strong knowledge of Electronics or Mechanics.
Experience working with ERPs/CRMs (i.e. SAP/JDE/QAD/Sales Force).
3 years of proven experience in medical devices in the field.
Advanced English Level.

Preferred:

Medium level of understanding of machine software interactions and robotics.

Travel Percentage: 40%

Required Experience:

Work Flexibility: Remote or Hybrid or OnsiteWhat you will do Technical Support & Field Service: Perform on-site installations preventive maintenance troubleshooting repairs and upgrades for Stryker products with focus on MAKO Q-Guidance and support for Endoscopy Instruments and Medical devices.Servi...

Work Flexibility: Remote or Hybrid or Onsite

What you will do

Technical Support & Field Service: Perform on-site installations preventive maintenance troubleshooting repairs and upgrades for Stryker products with focus on MAKO Q-Guidance and support for Endoscopy Instruments and Medical devices.
Service Documentation & Systems: Accurately register all services performed in ERP/CRM systems (JDE/Salesforce) to maintain equipment history ensure traceability and manage depot logistics.
Inventory & Tools Management: Monitor and control field inventory spare parts tools technical documentation and ensure device history is always up to date.
Customer Satisfaction & SLA Compliance: Respond promptly to customer requests ensuring service levels uptime and contractual obligations (SLAs warranties preventive maintenance) are consistently met or exceeded.
Internal Collaboration: Provide technical support to internal teams such as Sales Marketing RAQA and Operations including training troubleshooting assistance demo equipment handling and surgery support when needed.
Installations & Project Management: Lead or assist in equipment installations validate site requirements coordinate with third-party vendors (3PV) and ensure proper handling and setup of materials.
Compliance & Quality Assurance: Adhere to Strykers Code of Conduct quality procedures and regulatory requirements ensuring accurate documentation proper complaint reporting (Trackwise) PFA application and tool calibration management.
Training & 3PV Oversight: Provide technical training to colleagues sales reps and third-party vendors; oversee 3PV performance ensuring compliance with legal quality and performance standards.

What you will do

Required:

Bachelors degree in Mechanical Electronics or Biomedical Engineer.
Strong knowledge of Electronics or Mechanics.
Experience working with ERPs/CRMs (i.e. SAP/JDE/QAD/Sales Force).
3 years of proven experience in medical devices in the field.
Advanced English Level.

Preferred:

Medium level of understanding of machine software interactions and robotics.

Travel Percentage: 40%

Required Experience:

Key Skills

Active Directory
Technical Documentation
Windows
On-Site Support
Test Equipment
Linux
Internet
Preventive Maintenance
Technical Assistance
Troubleshoot
Problem Resolution
Setup
hardware
Technical Support
UNIX

Apply Now

About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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