Bodyshop Receptionist
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Job Location:
Lawrence, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Position Summary
The Body Shop Receptionist is the first point of contact for customers and insurance partners. This role is responsible for creating a professional welcoming experience while supporting daily front-office operations scheduling and administrative coordination within a fast-paced collision repair facility.
Key Responsibilities
- Customer Service & Front Desk
- Greet customers promptly and professionally (in-person and by phone).
- Schedule repair appointments and estimate consultations.
- Check customers in and out for vehicle drop-off and pick-up.
- Collect required documentation (insurance info deductible payments signatures).
- Explain basic repair process timelines and next steps.
- Maintain a clean organized front office and waiting area.
Administrative Support
- Answer and route incoming phone calls.
- Respond to e-mails and online inquiries.
- Assist with data entry into management systems (e.g. CCC ONE or similar estimating software).
- Scan and upload documents photos and insurance paperwork.
- Process payments and issue receipts.
- Maintain filing systems (digital and physical).
Insurance Skills & Qualifications
- Strong communication and customer service skills.
- Professional appearance and demeanor.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency (Microsoft Office email shop management systems).
- Organized and detail-oriented.
- Cash handling experience preferred.
- Previous automotive or collision repair experience is a plus.
Work Environment
- Fast-paced collision repair facility.
- Frequent interaction with customers insurance representatives and technicians.
- Extended periods sitting phone use and computer work.
Performance Expectations
- Provide exceptional customer service.
- Maintain accurate documentation.
- Support shop efficiency through organization and timely communication.
- Represent the shops brand and professionalism at all times.
Required Experience:
Junior IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
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