At Dyson we solve the problems others choose to ignore with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive fast and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement inspire advocacy and turn every interaction into longterm connection. Guided by our principles - effortless experiences global consistency personalisation and relentless improvement - we ensure every customers journey with Dyson is exceptional.
Werelooking for a Portfolio & Listings Manager to take full ownership of our global spares every spare is correctlyidentifiedmaintained and listedready and available when and where the customer needs it. Your mission:maximiseprecisionminimisegaps guard against duplication and drive process excellence so our customers can always find and receive the right part.
Key Responsibilities
Global Spares Portfolio Ownership
Manage the end-to-end lifecycle of all spare parts from introduction and classification to discontinuation. Ensure listings reflect current product ranges and service requirements across all regions.
Data Integrity & Listings Accuracy
Overseetimelyandaccuratecreation maintenance and de-listing of spares in all systems and sales channels. Set and enforce high data quality standards: naming attributes compatibility imagery and documentation.
OptimisePortfolio Performance
Use data toidentifyslow-movers gaps or redundant listings. Drive regular reviews to keep the range lean yet complete balancing availability with operational efficiency.
Parameter Management
Adjust portfolio and listing rules (e.g. cross-region compatibility substitute logic attribute standards) and coordinate withfunctionaland market teams for smooth implementation.
Stakeholder Collaboration
Liaise with engineering supply chain digital and local markets to ensure listings meet evolving customer needs and compliance requirements.
Customer-Centric Process Improvement
Continuouslyimproveportfolio and listing processes to ensure seamless customer journeysdelivering the right spare at the right time in the right place.
Experienced in product portfolio master data or catalogue management within a global multi-channel environment.
Detail-obsessed process-oriented and comfortable with complex data sets and digital tools.
Adept at stakeholder management with a clear communication style.
Curious alwaysseekingto improvestandardise and future-proof.
Relentless in pursuit of accuracy speed and customer satisfaction.
At Dyson Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial Lifestyle and Health Benefits we provide support tailored to every stage of life and the moments that matter most.
Working policy
At Dyson our vibrant campus culture is built on in-person collaboration creativity and shared learning. Working side by side not only fuels our innovation but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment we do not offer a regular hybrid working arrangement.
Why Dyson
Lead the charge in delivering a world-classalways-availablesparesexperience. Shape the backbone of service excellenceand help our customers find what they need every time.
Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.
Required Experience:
Manager
Dyson vacuum cleaners, hair dryers, hair straighteners, hair stylers, air purifiers, humidifiers, hand dryers and lighting. Shop at Dyson.com for free shipping and warranty.