Application Support Engineer 12 months' Fixed Term Contract

Date Posted:

Country:

Location:

Position Role Type:

Job Title: Application Support Engineer

Grade: P3

Function: DT

Location: Harlow (Hybrid)

Clearance: SC Eligible

Duration: Fixed Term Contract 12 months

Hours: Full Time 37 hours per week

Raytheon UK

At Raytheon UK we take immense pride in being a leader in defence and aerospace technology. As an employer we are dedicated to fuelling innovation nurturing talent and fostering a culture of excellence.

Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment abundant opportunities for professional development and a profound sense of purpose in what we do. Together we are not just advancing technology; were building a community committed to safeguarding a safer and more connected world.

About the role:

We are seeking a capable and motivated Application Support Engineer to join our wider Data and BI Product Family. This role will initially focus on providing technical deployment and application support for a major financial planning transformation working closely with programme teams and Digital Technology functions such as Architecture Security and Operations.

The role requires strong technical troubleshooting skills handson experience with financial planning platforms and a solid foundation in operating system and application support. As the programme transitions toward golive the Application Support Engineer will play a key role in knowledge transfer documentation and training ensuring the broader support team is fully equipped to manage the new platform in a live environment.

You will initially be aligned with the programme and transition to your home team as the programme nears delivery where you will integrate with the wider team and pick up other application support task as required.

Agile experience is highly advantageous as this role sits within an engineering product family that operates using modern iterative delivery methodologies.

Responsibilities

Deployment & Technical Support:

• Support the initial deployment configuration and technical validation of the new financial platform.
• Provide handson troubleshooting and issue resolution across application interface and configuration layers.
• Work closely with infrastructure network and security teams to ensure endtoend environment readiness.

Collaboration & CrossFunctional Engagement

• Collaborate with key programme stakeholders including Architecture Engineering Programme Delivery QA and Finance Operations.
• Participate in Agile ceremonies and contribute to iterative delivery cycles backlog refinement and continuous improvement.
• Assist in interpreting architectural and design requirements into actionable support tasks.

Operational Readiness & Transition:

• Prepare the wider support organisation for steadystate operations by developing documentation standard operating procedures and knowledge articles.
• Deliver training and knowledgetransfer sessions to ensure operational teams can confidently support the live Finance platform.
• Contribute to hypercare and early life support activities postgolive.

Monitoring Incident Management & Continuous Improvement:

• Implement and maintain monitoring solutions to ensure system availability and performance.
• Manage incident triage root cause analysis and problem resolution for platformrelated issues.
• Identify opportunities to enhance stability resilience and operational efficiency of the platform.

Candidate requirements:

Essential:

• Proven experience in application support ideally with finance platforms OneStream in particular.
• Strong understanding of Service Management frameworks such as ITIL.
• Solid background in:
  • Operating system management (Windows/Linux)
  • Application troubleshooting and performance optimisation
  • Log analysis system monitoring and incident management
• Ability to collaborate effectively with technical and nontechnical stakeholders.
• Experience working in structured delivery environments; familiarity with Agile ways of working is advantageous.

Desirable:

• Experience in support of a wide range of Data and MI/BI platforms.
• Experience supporting applications in regulated industries (e.g. government aerospace and defence).
• Knowledge of integration concepts (ETL Event APIs messagebased interfaces).
• Exposure to deployment automation or DevOps practices.

Personal Attributes:

• Strong analytical and problemsolving mindset.
• Clear communicator able to work across diverse technical teams.
• Proactive collaborative and committed to delivering highquality support.
• Adaptable eager to learn and able to transition seamlessly between project and BAU contexts.

#LI-MF1

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms