Manager, SalesMarketing Contact Center

Orlando, FL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We Put the World on Vacation

Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Special Events Sales Manager will drive the production and growth of our Special Events contact center operations and sales teams. Driving efficiencies and quality to maintain acceptable guest generation costs and high VPGs while delivering high quality events.

How Youll Shine

-Drive production volume and efficiencies to meet our tour and cost obligations

-Maintain staff levels appropriate to handle campaigns efficiently.

-Partner with Training/Academy to ensure we have the best outcomes

-Drive engagement in our WFH model

-Grow the program

- Monitor sales and tour generation results and fine tune process to

maximize results

- Ensure we maintain acceptable quality levels and partner with QA team

- Design and develop effective presentations using PowerPoint and other

software

- Validate dialing strategies and ensure we have lead penetration and acceptable contact rates

- Customer service and issue resolution for customers and partners

- Hire and develop agents for both owner and non owner programs

*Only candidates from Orlando FL area (within 50 miles) will be considered at this time.

What Youll Bring:

- A proven track record of developing strong mutually beneficial relationships with external business partners

- Must be detail oriented and able to develop and understand financial and program analysis

- Must be able to deliver presentations effectively in front of small and large groups

- Professional presentation and ability to effectively interact with partners and internal associates at all levels

- Positive attitude motivated outgoing well spoken

- Ability to adapt to changing business needs

- Trustworthy and dependable

-Strong time management skills disciplined

- Ability to work within a team

- A minimum of 5 years experience in call center management leading supervisors.

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.

Required Experience:

Manager

We Put the World on VacationTravel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. I...