Dental Patient Service Representative (PSR)

• Greet patients as they enter check them in and register new patients.
• Answer multiple telephone lines in a timely and professional manner.
• Schedule appointments for new and returning patients for the dentist and hygienist.
• Provide interpretation assistance for Spanish-speaking patients when able to support communication regarding appointments registration and financial policies.
• Comply with all agency policies and procedures concerning corporate compliance including privacy of protected health information.

• Triage phone calls to the appropriate staff.
• Scan all appropriate forms and maintain patient EMR.
• Confirm patients appointments.
• Verify insurance eligibility and submit pre-estimates and prior authorizations when required.
• Maintain working knowledge of Indiana Medicaid programs and Managed Care Entities (MCEs) to ensure accurate insurance verification and patient eligibility.
• Complete and document Sliding Fee Scale (SFS) applications including verification of proof of income according to Open Door Health Services policies.
• Set up referral appointments to specialists as directed by the dental provider.

• Prepare NP packets and no-show letters.
• Collect co-pays pre-payments and past due balances.
• Document notes or patient communication in the patient chart when needed.
• Determine appropriate discounts for self-pay patients according to Sliding Fee Scale guidelines.
• Ensure accurate entry of patient demographics insurance information and financial eligibility documentation in the electronic health record.
• Demonstrate accountability for assigned workflows and responsibilities while working collaboratively with clinical and administrative staff to maintain efficient clinic operations.
• Possess understanding of an individuals socio-economic status and lifestyle with respect for individual differences.
• Handle patient and agency information in a confidential manner.

• High School diploma or GED equivalence required.
• Business college or technical school training preferred.
• Experience in a dental care setting and/or healthcare office preferred.
• Experience working in a community health center or Federally Qualified Health Center (FQHC) preferred.
• Familiarity with Indiana Medicaid programs and Sliding Fee Scale (SFS) eligibility processes preferred.
• Bilingual (English/Spanish) preferred but not required.

• Skill in establishing and maintaining professional working relationships with patients coworkers and the public.
• Ability to answer multiple phone lines in a timely manner.
• Ability to manage high call volumes in a fast-paced clinic environment.
• Ability to react calmly and effectively in emergency situations.
• Ability to read understand and respond to detailed oral and written instructions.
• Ability to communicate clearly with patients providers and coworkers.
• Ability to comprehend and understand dental terminology.
• Strong attention to detail and accurate documentation.
• Clear and friendly telephone voice.

• Frequent exposure to communicable diseases toxic substances medicinal preparations and other conditions common to a clinic environment. Tasks involve contact with blood or body substances.
• Requires standing walking or sitting for long periods of time. Occasional bending stretching or lifting up to 40 pounds.
• Requires the ability to work in stressful situations.
• Requires corrected vision and hearing within normal range or use of approved adaptive equipment.

Required Experience:

Unclear Seniority