Associate Helpdesk Support Analyst
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Provides day-to-day technical support to employees and system / end users for infrastructure internal systems and desktop hardware and software. Addresses and resolves failures problems and questions relating to the operation of workstations laptops websites software peripherals telephony mobile devices and other equipment. Ensures optimal operation and business continuity.
Responsibilities
Gains familiarity with Helpdesk and related IT and technical support concepts practices and methodologies. With guidance performs a range of routine support duties including: Assisting with provision of first line user support. Supporting the use of remote access tools and services for end users. Troubleshooting hardware software and connectivity issues. Installing basic hardware and software. Assisting with installation and update of anti-virus software and with decontamination of infected systems. Gathering and recording system inventory data. Escalates complex problems to higher level of expertise within organization. Keeps customers updated on ticket status ensuring the ticket is managed to closure. Learns and complies with DN Helpdesk IT peripheral and related connectivity and security policies and procedures. Assists with special projects as assigned.
Qualifications
Diploma or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Helpdesk Support. Good business English skills (Written and spoken).
Provides day-to-day technical support to employees and system / end users for infrastructure internal systems and desktop hardware and software. Addresses and resolves failures problems and questions relating to the operation of workstations laptops websites software peripherals telephony mobile devices and other equipment. Ensures optimal operation and business continuity.
Responsibilities
Qualifications
Required Qualifications
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
