F&D Service Manager

Position

ü You lead the entire F&B service team and are directly responsible for the management and supervisors of all F&B operations: Restaurant Bar Room Service and Meetings & Events with a total net revenue of 5 million almost evenly split between Restaurant/Bar/Room Service on the one hand and Meetings & Events on the other.
You are part of the HOD level and participate in the Management Scheme incentive program. You report directly to the 3D team (Commercial HR & Finance Directors) and operationally align closely with the General Manager. Together with the Executive Chef and your closest collaborators you define the strategic direction and create a compelling culinary agenda for the F&B department.

Responsibilities

People Management

ü Recruitment in collaboration with the M&E and Restaurant/Bar leaders as well as HR

ü Guiding/monitoring & adjusting schedules for maximum efficiency

ü Coordinating optimal vacation planning

ü Achieving highest payroll productivity and managing thirdparty workers

ü Performance management & conducting PDRs

ü Employee growth and training via HRD

ü Vacation planning for both departments

ü Developing succession plans together with HR

ü Ensuring correct dress code compliance & professional presentation

ü Creating L&D plans based on operational improvement needs

ü Using guest feedback to improve service quality

ü Managing Hilton Lobby HRrelated tasks for F&B

ü Staying up to date on local labor legislation

ü Being familiar with staff profiles

Operational

ü Overseeing daily operations of all F&B outlets ensuring consistent service flows before during and after service; monitor and continuously improveKPIs are your best ally

ü Ensuring full compliance with all safety hygiene and HACCP regulations

ü Handling guest inquiries and complaints professionally efficiently and with ownership

ü Monitoring and refining Hilton brand service standards

ü Leading coaching and developing F&B Supervisors Team Leaders and operational teams

ü Overseeing workforce scheduling onboarding evaluations and ongoing training initiatives

ü Promoting a welcoming inclusive and servicedriven working environment

ü Implementing following and auditing operational procedures to guarantee efficiency and excellence

ü Stimulating innovation in service guest engagement and operational processes

ü Being visible on the floor leading by example and providing handson operational support when needed

ü Following up updating and reporting on existing F&B action plans

ü Ensuring a consistently high level of cleanliness across all departments

ü POS (Micros) management

ü Driving innovation with a particular focus on Meetings & Events

ü Managing inventory control and breakage

ü Ensuring correct waste disposal processes in line with legal requirements

Commercial

ü Developing a commercial plan that drives volume to both the restaurant and M&E

ü Innovating product offering and improving concepts

ü Creating a social media plan in collaboration with Marketing

ü Attending site inspections tastings etc. to secure business

ü Working closely with the Commercial Director to deliver CFM F&B meetings and follow up on action plans

ü Following up on commercial action plans and meeting minutes

Financial

ü Strong knowledge of F&B management and margins in Belgium

ü Understanding financial objectives & results

ü Data analysis & drawing conclusions regarding labor cost/efficiency/productivity

ü Data analysis of guest feedback through available platforms

ü Data analysis of F&B sales/profit margins pricing adjustments etc.

ü Understanding HAOT/Hilton financial terminology such as TGOP

ü Participating in planning/forecasting Opex budget FF&E etc.

ü Understanding FC calculation/pricing

ü Knowledge of applicable BE fiscal regulations relevant for F&B

EOE/AA/Disabled/Veterans

Profile

ü Bachelors degree in Hotel Management or equivalent through experience

ü Minimum 3 years of progressive leadership experience in F&B management preferably in a 4 or 5star hotel

ü Strong operational knowledge of restaurant bar banquet and guest service processes

ü Passion for creating exceptional guest experiences

ü Strong leadership communication and coaching skills

ü Highly organized and stressresistant

ü Commercial insight and excellent administrative skills

ü Knowledge of systems such as Micros MS Office (Excel Word) and POS reporting

ü Fluent in Dutch and English; French is a significant asset

Offer

ü A fulltime management position within an international hotel chain offering substantial global career opportunities

ü Access to Hiltons worldwide Team Member discounts in over 7000 hotels across more than 120 countries

ü A dynamic working environment in the historic heart of Antwerp

ü Opportunities for personal growth leadership development and crossdepartmental experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!