Client Services Office

Perth - Australia

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a highly organised and customer-focused Client Services Officer to join our team in Malaga WA. This role is responsible for supporting operational and administrative activities ensuring the accurate preparation of documentation coordinating with internal teams and maintaining strong relationships with clients. The successful candidate will play a key role in ensuring inspections reporting and invoicing processes are completed efficiently and in line with company procedures and global standards.

Key Responsibilities include however not limited to:

Prepare associated worksheets and supporting documentation for inspections and operational activities.
Prepare and issue deliverable documents in accordance with global standards procedures and management instructions.
Use Oracle/BOSS systems to create Order Confirmations on Sales Orders and assist with frontloading activities.
Liaise with the Finance Billing team regarding invoicing distribution of invoices and support monthly financial reconciliations.
Assist the Branch Manager in preparing monthly forecasts.
Maintain positive and professional relationships with clients staff and other company branches.
Ensure NR Inspections work that does not require field engagement is received recorded and reported in a timely manner in coordination with Coordinators and Commodity Managers.
Liaise closely with laboratory staff to ensure samples are submitted promptly and results are received within expected timeframes.
Prepare documentation for and assist in hosting internal and external audits.
Ensure timely submission of inspection reports paperwork and full shipment details as required by clients.
Coordinate with team members to organise and maintain up-to-date documentation required for Global OI statistics including training records Take 5s fatigue management records and mileage documentation.

Qualifications :

Understanding of inspection processes and purposes.
Knowledge of Quality Systems and compliance requirements.
Strong computer skills including Microsoft Office Suite and Oracle systems.
Ability to prepare clear and accurate written reports and documentation.
Awareness and understanding of Occupational Health Safety & Environment (OHS&E) practices.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple tasks and meet deadlines.

Additional Information :

WHY WORK FOR SGS

Working at SGS means joining an innovative Global company. Here are some of the benefits to working for SGS.

   As a company we have embraced the shift to flexible work
   Sustainability is embedded in our culture and the way we do business
   Paid parental leave
   Paid time for volunteering day and blood donations
   Corporate health & wellbeing offers
   Ongoing learning & development
   Career development opportunities (Nationally and Globally)
   SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce we encourage applications from people of all ages nationalities abilities and cultures including Aboriginal and Torres Strait Islander peoples the LGBTQI community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong innovative and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past present and future Traditional Custodians and Elders of this nation and the continuation of cultural spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

Remote Work :

Employment Type :

Full-time

Key Responsibilities include however not limited to:

Prepare associated worksheets and supporting documentation for inspections and operational activities.
Prepare and issue deliverable documents in accordance with global standards procedures and management instructions.
Use Oracle/BOSS systems to create Order Confirmations on Sales Orders and assist with frontloading activities.
Liaise with the Finance Billing team regarding invoicing distribution of invoices and support monthly financial reconciliations.
Assist the Branch Manager in preparing monthly forecasts.
Maintain positive and professional relationships with clients staff and other company branches.
Ensure NR Inspections work that does not require field engagement is received recorded and reported in a timely manner in coordination with Coordinators and Commodity Managers.
Liaise closely with laboratory staff to ensure samples are submitted promptly and results are received within expected timeframes.
Prepare documentation for and assist in hosting internal and external audits.
Ensure timely submission of inspection reports paperwork and full shipment details as required by clients.
Coordinate with team members to organise and maintain up-to-date documentation required for Global OI statistics including training records Take 5s fatigue management records and mileage documentation.

Qualifications :

Understanding of inspection processes and purposes.
Knowledge of Quality Systems and compliance requirements.
Strong computer skills including Microsoft Office Suite and Oracle systems.
Ability to prepare clear and accurate written reports and documentation.
Awareness and understanding of Occupational Health Safety & Environment (OHS&E) practices.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple tasks and meet deadlines.

Additional Information :

WHY WORK FOR SGS

Working at SGS means joining an innovative Global company. Here are some of the benefits to working for SGS.

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

SGS

We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more

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