Sales Operations Executive

This role is based in our Menara Jamsostek office

PT Pamerindo Indonesia is part of Informa Markets a division of Informa plc. Informa Markets creates platforms for industries and specialist markets to trade innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals Infrastructure Construction & Real Estate Fashion & Apparel Hospitality Food & Beverage and Health & Nutrition among others. We provide customers and partners around the globe with opportunities to engage experience and do business through face-to-face exhibitions specialist digital content and actionable data solutions.

The Sales Operations Executive will primarily support a Sales team who could be selling multiple brands/products across regions. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the events team. They will provide structured sales administration Salesforce (CRM) support data analysis & investigation reporting and data management /entry support. As the Sales teams develop the role will also become involved in campaign management and informing the CRM team of priorities for future development of our new Salesforce system to then act as a key testing group.

They may also on occasion be required to support the Event team with administrative duties.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support
• Oversight of budgets maintaining accurate financial data for responsible brand(s)
• Oversight of sponsorship inventory both in the office and on show site
• Ensure customer queries are answered and/or resolved in a timely manner
• Manage the distribution of the exhibitor manual and be the point of contact for any queries
• Where required support Event team in organization of sales events e.g. lunch and learns
• Provide necessary forms for: sales stand upsells promo opportunities catalogue (publishing events) and stand sharing forms for online customer tools
• Act as key liaison point with Event Operations team for customer data and Event floor plan queries
• Serve as Subject Matter Experts (SME) on business process for sales teams cross training and sharing knowledge
• Support Sales team training in new features
• Support data entry into invoicing system and and ensure accuracy through period analysis
• Perform (CRM) reporting and ad-hoc reports as requested
• Support Sales team with proactive insight and trend analysis
• Support to Sales Leadership and CRM team to set up assign and manage campaigns
• Manage the gathering of member lists / data for campaigns and QA
• Support the Sales team to maintain a hot list of leads actively track competitive shows and/or publications to seek out new leads
• Act as liaison between Sales team and CRM team to gather regular informal system feedback

Qualifications :

• University Bachelors Degree in MICE Marketing or Business Administration major
• Minimum 2 years experience in a sales admin / operations team 
• Language requirements: Verbal English
• Some experience and interest in relevant industry sectors or brands
• Relationship management experience maintaining customer contact and relevance
• Experience of data analysis and presentation
• Ability to proactively handle and respond to customer objections
• Strong interpersonal skills confident personality high level of enthusiasm

Additional Information :

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at 

Our benefits include:

• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance mental health first aiders and more
• Recognition for great work with global awards and kudos programmes
• As an international company the chance to collaborate with teams around the world

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.  At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here. 

Remote Work :

No

Employment Type :

Full-time