Application Support Analyst

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About the Role:

Grade Level (for internal use):

The Team
The IT Operations team at S&P Dow Jones Indices (S&P DJI) is tasked with owning and maintaining the Production IT systems that underpin S&P DJIs index platforms and applications ensuring their high availability. The team prioritizes service availability service request management and continuous improvement of support processes through collaborative engagement with business stakeholders operations infrastructure and development teams. Additionally the team is involved in critical activities such as incident management emergency response change management problem management and capacity planning to support the robustness of S&P DJIs index platforms.

Key Responsibilities

ProvideDaily Level-2 production supportfor Index Data Platforms ensuring high availability and timely resolution of issues.
Monitor and validateDaily data load jobs proactively identifying failures and performance degradation.
SupportHistorical Data migrationactivities including validation reconciliation and issue resolution.
Respond tocritical production incidents deliver immediate workarounds and drive restoration to meet business continuity needs.
Partner with business operations to deliverday-to-day technical and data support including investigation of data queries and operational issues.
Perform root-cause analysislog and track defects and collaborate with engineering teams through resolution and release.
Escalate high-impact or non-resolvable issues appropriately providing clearstatus updates and ETAto stakeholders and customers.
Conduct scheduledsystem health checks publish outcomes and notify internal/external stakeholders of risks or anomalies.
Troubleshoot issues involving external parties such asstock exchanges and market data distributors.
Lead or facilitatepost-incident reviews (post-mortems)and ensure corrective and preventive actions are documented and tracked.
Maintain and continuously improvesupport documentation including runbooks checkout procedures and escalation paths.
Executedisaster recoveryprocesses and support change management activities (change tickets approvals and release coordination).
Coordinate withvendor partnersanddata hosting providersto resolve technical issues and service disruptions.
Communicate effectively withglobal customers business users and IT stakeholders ensuring clarity and responsiveness.

Qualifications:

Bachelors degree in Computer Science Information Systems or Engineering is required or in lieu a demonstrated equivalence in work experience.
3-5 years of experience in Level-2 Application/Data production support is required
Experience in Microsoft SQL Server Oracle Postgres Database or any relational database PL/SQL troubleshoot & stored procedures knowledge required.
Good knowledge and experience in supporting enterprise applications using (C# MVC) Java RDBMS and modern web technologies.
Experience in writing Unix Shell scripts is required.
Experience working on AWS services like ECS EC2 RDS S3 Cloud Watch EMR Lambda Glue etc. is required.
Strong Experience with monitoring and observability platforms such as Datadog or any other observability/monitoring tool like DynatraceGrafana etc.
Experience with DevOps practices and CI/CD pipeline management using tools like Jenkins or Azure DevOps etc.
Familiarity with ITSM processes & tools such as ServiceNow PagerDuty or similar incident management platforms.
Excellent communication and interpersonal skills are essential with strong verbal and writing proficiencies.

Additional Preferred Qualifications:

Knowledge in Financial Services with experience in Index/Benchmarks Asset Management or Portfolio Investment domains.
Experience working with large datasets in Equity Commodities Forex Futures and Options asset classes.

About S&P Global Dow Jones Indices

At S&P Dow Jones Indices we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets we empower investors everywhere to make decisions with conviction. Were the largest global resource for index-based concepts data and research and home to iconic financial market indicators such as the S&P 500 and the Dow Jones Industrial Average. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices our solutions are widely considered indispensable in tracking market performance evaluating portfolios and developing investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today. For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Entry Professional (EEO Job Group) (inactive) 20 - Professional (EEO-2 Job Categories-United States of America) IFTECH203 - Entry Professional (EEO Job Group)

Required Experience:

About the Role:Grade Level (for internal use):08The TeamThe IT Operations team at S&P Dow Jones Indices (S&P DJI) is tasked with owning and maintaining the Production IT systems that underpin S&P DJIs index platforms and applications ensuring their high availability. The team prioritizes service ava...