Support Engineer, Amazon Lending
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
The mission of Amazon Lending is to provide fast and convenient access to working capital for micro small and medium-sized businesses on Amazon. Small businesses continue to be underserved by traditional lenders. We are passionate about enabling the growth of these small businesses by removing a critical barrier access to capital. We want to do so by delivering a differentiated and superior customer experience to let small businesses focus on their trade rather than worrying about capital.
Amazon Lending is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting lending services platforms and our unique Activate Caring culture. This is a fantastic opportunity to leverage your communication technical and problem-solving skills to impact millions of customers around the world. The SE role in Amazon Lending is responsible for working with Tech Non-Tech stakeholders and 3P partners to ensure a seamless onboarding experience.
If you are excited about the opportunity to learn and work on large-scale distributed systems enjoy troubleshooting and solving complex problems consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere and watch yourself grow with one of the fastest-growing areas of Amazon.
Key job responsibilities
Primary responsibilities include onboarding 3P Partners Supporting 3P partner requests troubleshooting diagnosing and fixing production software issues developing tools automation and monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (JAVA and Ruby with Rails) updating tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Some of the key job functions
Onboard 3P partners and support partner requests
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Ruby Rails Java Python or shell scriptsAWS web technologies projects.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
- 2 years of software development or 2 years of technical support experience
- Bachelors degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience with AWS networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Lending is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting lending services platforms and our unique Activate Caring culture. This is a fantastic opportunity to leverage your communication technical and problem-solving skills to impact millions of customers around the world. The SE role in Amazon Lending is responsible for working with Tech Non-Tech stakeholders and 3P partners to ensure a seamless onboarding experience.
If you are excited about the opportunity to learn and work on large-scale distributed systems enjoy troubleshooting and solving complex problems consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere and watch yourself grow with one of the fastest-growing areas of Amazon.
Key job responsibilities
Primary responsibilities include onboarding 3P Partners Supporting 3P partner requests troubleshooting diagnosing and fixing production software issues developing tools automation and monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (JAVA and Ruby with Rails) updating tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Some of the key job functions
Onboard 3P partners and support partner requests
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Ruby Rails Java Python or shell scriptsAWS web technologies projects.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
- 2 years of software development or 2 years of technical support experience
- Bachelors degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience with AWS networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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