AIOps Engineer (mfd) — AI First & Autonomous Operations (mfd)

Position Description:

Were establishing a brand-new technology and innovation hub in Sofia and you can be part of it from day one.
Here you wont just be shaping our services for German clients; youll also help us build a strong presence in the Bulgarian market. Youll collaborate closely with our teams in Germany bring in your ideas and influence the tools processes and culture of our new Sofia location from the ground up.
In short: Were blending the energy of a fresh start with the reliability of a global player. If youre excited about building something new both locally and internationally this is the place to make your mark. Apply now and be part of our success story in Sofia! #BePartofourStory

Your future duties and responsibilities:

You will be part of our journey toward closed-loop human-less operations where systems detect diagnose and remediate issues automaticallyand humans step in only for novel high risk or policy-driven situations.

• Design architect and evolve AIOps platforms including:
  
  • event ingestion & correlation
    
  • anomaly detection & dynamic baselining
    
  • probable root-cause analysis
    
  • decision automation & automated remediation flows

Required qualifications to be successful in this role:

• 3 years of experience in SRE DevOps Platform Engineering Observability or Production Operations.
  
• Practical experience with AIOps/Monitoring/Observability ecosystems ideally including at least two of:
  
  • Event management platforms
    
  • Monitoring/metrics/logging/tracing stacks (Prometheus Grafana Elastic Splunk Dynatrace Datadog New Relic etc.)
    
  • CMDB discovery or service mapping tools
    
  • Automation & orchestration solutions
    

Nice to have:

• Experience with AIOps-specific or enterprise automation platforms (including BMC solutions on-prem or cloud-based).
  
• MLOps or data engineering exposure (Kafka event-driven architectures stream processing model monitoring).
  
• Experience modernizing or building service maps/topology models.
  
• ChatOps and on-call tooling (PagerDuty Opsgenie MS Teams/Slack integrations).
  
• Certifications such as:
  
  • Kubernetes (CKA/CKAD)
    
  • Cloud (AWS/Azure/GCP)
    
  • ITIL v4
    
  • Integration/iPaaS certifications

What We Offer:

• Team Culture: Youll find colleagues here who make collaboration enjoyable. We interact openly use first names across all levels and dont think in hierarchies or silos.
  
• Contract & Working Time: Permanent full-time contract with a standard 8-hour workday.
  
• Flexible Work Setup: Enjoy the best of both worlds with our hybrid work model combining office presence in Sofia with remote work from home.
  
• Working Hours: Flexible working hours tailored to project needs and client requirements.
  
• Leave Policy: 25 days of paid vacation.
  
• Volunteer Opportunities: Make a positive impact with 8 hours of paid leave for voluntary work.
  
• Career Development: Benefit from clear career progression paths and opportunities to grow within the company.
  
• Continuous Learning: Access our internal learning platform CGI Academia to shape your skills based on your interests. Learn up to 9 languages via goFLUENT.
  
• Referral Rewards: Extend your network refer friends and earn bonuses through our rewarded referral program.
  
• Health & Wellbeing: Access our Health and Wellbeing Portal for resources that support your physical and mental health.
  
• Workplace Equipment: Receive a budget for noise-cancelling headphones ergonomic office equipment and optical glasses for screen work.
  
• Office Environment: Work in a state-of-the-art co-working space in Sofia with complimentary coffee tea and water to keep you refreshed throughout the day.
  
  
  #LI-MP7

Skills:

• English

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.